Customer Service Advisor - Polish Market

At TP we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Responsibilities

• Handle incoming calls and provide excellent customer service
• Assist customers with inquiries, issues, and complaints
• Provide accurate and timely information
• Follow company guidelines and procedures
• Work effectively as part of a team

Requirements

• Polish: C2 level
• Good fluency in English
• Previous customer service experience preferred
• Excellent communication skills
• Ability to work night shift hours
• Strong problem-solving skills
• Ability to work effectively in a team environment

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

What we offer

• 38.5 hours/week. Day schedules between 10:00 - 18:00 pm, from Monday to Sunday
• Salary: €18.756 gross/year - Temporary contract
• Individual career paths to grow within the project
• We are one of the world's largest provider of contact center services
• Engage in an excellent work environment and team building activities.
• Dynamic and international environment

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.