Quality Engineer

We make life more comfortable.

 

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

 

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

 

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

 

Learn more about the history of Leggett: https://leggett.com/history

 

Precision Hydraulic Cylinders

 

Precision Hydraulic Cylinders is committed to providing comprehensive design, service, and support to OEM’s during all phases of development, testing, and production to ensure smooth integration and superior product performance.

 

As leading providers of a wide variety of hydraulic cylinders, we operate within a global marketplace. Offering all our OEM clients a customized solution, we pride ourselves on being able to tailor what we do to meet the changing needs of our clients. Whether you need a change in volume or a tighter deadline, we will always do our utmost to get the job done to the highest possible standard.

 

Learn more about Precision Hydraulic Cylinders: https://phc-global.com/

 

Position Summary:

We are seeking a proactive and detail-oriented Quality Engineer to join our team in the hydraulic manufacturing industry. This role will focus on direct interaction with customers to ensure product quality, resolve issues, and continuously improve our quality performance and customer satisfaction. The ideal candidate will serve as the key quality liaison between our organization and our customers, especially in handling complaints, audits, and technical support.

 

Key Responsibilities:

• Work in a safe manner, adhere to safety rules and requirements, and promote safe working practices.
• Act as the primary quality contact for customer-related issues, including complaints, non-conformances, and audits.
• Lead root cause analyses and implement corrective/preventive actions (8D, 5Why, Ishikawa) in response to customer concerns.
• Collaborate closely with production, engineering, and sales teams to ensure customer quality requirements are understood and met.
• Manage and respond to customer-specific quality documentation (PPAP, control plans, inspection reports, etc.).
• Support and participate in customer visits, audits, and quality reviews.
• Train relevant teams in the branch
• Drive continuous improvement initiatives internally based on customer feedback and quality data.
• Monitor and analyze quality KPIs, particularly customer PPM (parts per million) and delivery performance.
• Coordinate containment actions and communication during quality incidents.
• Ensure compliance with ISO 9001 and other relevant quality standards in customer-facing processes.

    •  Supervise Warranty Technicians and Shop Floor Inspection functions. 

 

Qualifications:

• Bachelor’s degree in Engineering (Mechanical, Industrial, or related field).
• Minimum 3 years of experience in quality engineering, ideally in the hydraulic, automotive, or mechanical components industry.
• Strong knowledge of quality tools (FMEA, SPC, MSA, APQP, PPAP).
• Excellent communication skills, with the ability to build strong relationships with customers.
• Experience handling customer audits and complaints.
• Proficient in Microsoft Office and quality management systems (QMS); SAP or ERP experience is a plus.
• Fluent in English; additional language skills (e.g., German, depending on location) are an asset.
• Willingness to travel occasionally to customer sites.

 

What to Do Next