Sr Strategic Engagement Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Transforming the world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. However, we will not succeed in delivering our customers’ desired outcomes without a robust partner ecosystem with leading partner solutions - that’s exactly where this role fits. The Solution Lead, Manager will join our Partner Solutions Center of Excellence (CoE) within the Alliances & Channel Ecosystem (ACE) organization. ACE is at the forefront of driving ServiceNow’s growth to $15B and beyond.  

The Partner Solutions CoE aspires to build a culture of continuous innovation to drive profitable revenue through the identification, incubation, and monetization of breakthrough, market-leading partner solutions.  We are searching for a Solution Lead, Manager who will fill a role that is central to how we ideate, cultivate, monetize, and scale new solutions that will fundamentally transform the world of work. We define partner solutions as opportunities for a partner’s IP to be coupled with the ServiceNow products and platform to create a net-new, combined solution. 

The Solution Lead, Senior Manager will be responsible for working jointly with partners and the broader ServiceNow team to assess, qualify, and drive new solution concepts from ideation to market launch. 


Primary Focus: 


• Primary owner and lead of the solution development’s end-to-end journey and associated outcomes 

• Assess, qualify, and manage intake of the strategic partner solution opportunities 

• Lead the Solution GTM (Go-to-Market) framework concepting and delivery, including monetization, pricing, and routes to market 
• Collaborate across multiple teams and stakeholders inside and outside the ACE organization 
 
• Develop comprehensive business plans including success criteria & KPIs (Key Performance Indicators) 

• Define & lead solution ideation, discovery, and strategic workshops to define solution requirements and roadmap 
• Lead portfolio level assessments across product portfolio to uncover white space opportunities to extend the reach of the platform and create net new market opportunities for our joint customers.  
• Assist with sales planning, forecasting and pipeline development 
• Work with Solutions marketing lead to plan co-investment funds to drive sales and awareness of solutions once in market 
 
 

Additional Responsibilities:  

• Drive sales rigor to support partners in building pipeline motions
• Help lead, build, and scale the ACE Partner Solutions COE Program
•  Help identify opportunities with key industry, buyer persona, and/or business imperative value-propositions and alignment
• Elevate the partner focus towards cross and co-selling solution opportunities with our partners and partner field teams
• Evangelize the power of the ServiceNow platform in transforming work across the partner ecosystem
• Work cross functionally to ensure Partner Acceleration, Partner Success, and other relevant internal teams are aware of and aligned to partner solutions 
  

Qualificatio