Senior Director, Experience Design

The Senior Director plays a critical strategic role in leading experiences that are connected across a complex ecosystem of user journeys. This role is a perfect fit for a leader with a strong and inclusive design POV, the ability to connect the dots, and the desire to bring out the best in others. This leader will manage day-to-day design activities while also effectively working with senior partners across multiple lines of business on strategy, prioritization, and delivery. They will lead an extremely talented team of product designers to power TIAA's retirement experiences.

As an innovator of retirement experiences for one of America’s most storied and important financial services organization, you will have the chance to shape the future of retirement. If you are motivated by complex, purposeful, and engaging challenges, then we invite you to join us on our mission!

Key Responsibilities and Duties

• Manage a design team that partners with research, content, data science, legal and compliance, product management and engineering teams to establish modern, best practices for end-to-end experience design.
• Lead with self-awareness and empathy, looking to get the most out of others and providing constructive and on-going feedback, coaching, and mentoring to help people achieve their full potential.
• Execute the mission for the team with a radically user-centric and iterative mindset. 
• See the big picture and define and advocate for an ambitious design vision to drive the most impact for the organization through scalable strategies. Deliver against the vision using new ways of working and technologies such as AI.
• Communicate ideas and concepts in a clear and compelling way to audiences of all levels of understanding and seniority in an organization acting as an advocate for human centered design.
• Work successfully and influentially across a diverse group of stakeholders in a range of different functions and roles to drive towards shared outcomes.
• Bring a maker mindset so teams can iterate and experiment to challenge the status quo and improve processes for creating future-forward product experiences.
• Model and demonstrate that everyone is an owner through thoughts, actions, and behaviors. Actively get things done, raising the bar for performance, and taking accountability for your own actions.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 8+ Years Required; 10+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
10PL

Preferred Experience & Qualifications 

• 10+ years of UX design and /or design management experience  

• Strong and demonstrated background in: enterprise experience design; consumer product design; mobile platform design in an agile delivery model and a track record of shipping high impact outcomes in a fast-moving and changing environment 

• Demonstrate working knowledge of or practice in Figma 

• Strong team management and team building skills. Demonstrated experience in leading and mentoring leads and individual contributors, as well as developing talent and upgrading craft skills  

• Successful track record of creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization while leading all phases of the design process 

• Demonstrated experience designing and contributing to a design system across an enterprise with an openness to partner and collaborate 

Related Skills

Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test & Learn Mentality, User Experience Design

Anticipated Posting End Date:

2025-05-26

Base Pay Range: $160,700/yr - $223,400/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on th