Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Assistant Manager – Charge-Off & Recovery Strategy leads a team of administrative assistants and oversees the full charge-off lifecycle using AI-powered decision engines, integrated accounting systems, and predictive analytics. This role ensures compliance with regulatory standards, employee development, and drives innovation in recovery strategies. This Assistant Manager also plays a key role in cross-functional collaboration, vendor coordination, and continuous improvement.

Job Description

LOCATION:

Mountain America Center

9800 South Monroe Street

Sandy, UT 84070

To be effective, an individual must be able to perform each of the following job duties successfully: 

 

Team Leadership & Coaching  

• Develop team members through coaching, the AAA (Assess, Advise, Assist) model, and individual development plans. 

• Conduct quarterly check ins, set goals, manage disciplinary actions, and recognize team achievements.  

• Serve as the primary point of contact for vendor performance, contract adherence, and service quality.  

• Provide real-time support for escalated issues and problem accounts, modeling effective resolution strategies.  

Charge-Off & Recovery Strategy 

• Complete monthly charge processing using automated workflows and integrated accounting platforms.  

• Ensure timely and accurate reporting of charge-offs in compliance with internal policies and regulatory standards.  

• Analyze charge-off trends and recommend strategies to reduce delinquency and improve recovery outcomes.  

Data & Reporting 

• Maintain and update KPI dashboards and spreadsheets tracking team performance and recovery metrics. 

• Conduct monthly audits of third-party agency collection efforts and address coaching opportunities.  

Cross-Functional Support  

• Grant overrides and support branches and corporate departments with escalated servicing needs.  

• Collaborate with internal teams to ensure seamless integration of recovery strategies and compliance protocols.  

 

KNOWLEDGE, SKILLS, and ABILITIES 

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

 

Experience 

• 3+ years of experience in loan servicing or collections. 

• Proficient in collections platforms and accounting systems.  

• Strong organizational and time management skills 

 

Education 

High school diploma or equivalent; associate or bachelor’s degree in business, finance, or related field preferred.  

 

Licenses, Certifications, Registrations 

None 

 

Managerial Responsibility 

Has leadership respon