Sr Engineer DV Prof Svcs

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The Epic Technical Engineer plays a crucial role in driving the successful delivery of CDW Healthcare Epic solutions. By collaborating with internal and external stakeholders, this specialist ensures that Epic solutions are deployed and tested according to best practices. Additionally, they stay informed about current and emerging Epic technology initiatives, contributing to the growth of CDW Healthcare Epic solutions. This role focuses on assisting healthcare clients in managing and migrating their Epic systems across on-premises, cloud, or hybrid environments.

Key Areas of Responsibility

Strategy

• Participating in the development of CDW’s healthcare solution sets for Epic, and by utilizing technologies to solve healthcare problems
• Stay current with Epic system trends and developments and make technical recommendations for the Epic system.
• Participating in client Quarterly Business Reviews as necessary
• Be part of the overall strategist organization to be thought leaders in leveraging technology to positively impact healthcare
• Interact with customers to help shape future thinking
• Understanding and evaluating new technology approaches and solutions to understand the value, problem addressed, market potential, and fit into the CDW Healthcare strategic solutions
• Work with other areas within CDW to develop the solution package to include services, logistics and other capabilities, as appropriate, for solutions selected as CDW offerings for Epic

Partnerships

• Developing relationships with key organizations, manufacturers, and technology providers to further align CDW to the evolving needs of our customers
• Working closely with multiple stakeholders at the customer to influence the final requirements of the target opportunity, including executives, program leads, project leads, and technical experts
• Collaborate with sales team to act as subject matter expert for customer visits and presentations, customer conference calls and webinars, as well as participate in all aspects of large solutions
• Articulating value proposition to sellers, partners and customers.
• Attending customer onsite meetings, business reviews, and industry days, as needed.
• Representing company at external business networking opportunities, conferences, and events.
• Training CDW sellers and sales teams on trends and solutions and mentor CDW Healthcare sellers on messaging to their customers.

Technical Delivery

• Perform Epic upgrades and updates
• Maintaining and testing processes related to business continuity and disaster recoveryEngaging in Epic capacity planning for clients
• Installing, updating, and managing the monitoring tools of the client's Epic system via Epic’s native toolsets and/or any third-party tools as needed
• Understanding performance, monitoring, and troubleshooting issues
• Stay current with Epic system trends and developments
• Developing automation strategies for installing, configuring, and maintaining the Epic system
• Assisting or performing Epic environment migrations, server migrations, or storage migrations
• Operational Database Administrators (ODBA) specifics:
  • Creating, managing, and/or updating IRIS per the client's environment strategies, including any IRIS specific configurations for mirroring and/or ECP as needed
  • Configuring and maintaining environment copies per the client's environment strategies
  • Developing and maintaining scripts for system management and backups across multiple platforms
  • Performing AIX to Linux migrations as needed
• Epic Client Systems Administrators (ECSA) specifics:
  • Managing, maintaining, and implementing the Epic infrastructure for the Web and Service Tier
  • Installing/upgrading and/or deploying Epic applications on servers and clients using Kuiper
  • Management and support from a technical perspective of the Interconnect, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink\Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse services
  • Configuring load balancing per requirements of the Epic system
• Cogito Administrators specifics:
  • Installing, updating, and/or managing Clarity and Caboodle, Cubes, BI Rest, and SlicerDic