Office Associate II- Anticipated Vacancy
State of MaineAbout the role
Location: Augusta,Maine,United States
Maine Revenue Services
Office Associate II- Anticipated Vacancy
Opening Date: February 11, 2025
Closing Date: February 26, 2025
Job Class Code: 6542
Grade: 13
Salary: $17.30 – $24.91/Hourly
Position Number: 016302871
Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine.
This position provides administrative support performing complex, varied office tasks requiring the operation of technical office equipment. Responsibilities require using independent judgment, initiative, and discretion to make decisions on various matters in accordance with departmental policies and procedures including mail processing and research. Necessary skills consist of effective communication, attention to detail, accuracy, organization, and prioritization. This position requires adaptability due to the cross-functional aspects of the job.
REPRESENTATIVE TASKS:
- Retrieve, sort, prepare, and distribute reports and notices by 10:00 am, and prepare outgoing mail for pick up by 1:30 pm. Requires the ability to lift up to 25 lbs.
- Sort, slice, and prepare incoming mail.
- Accurately extract mail and batch tax documents, correspondence, and checks for scanning.
- Organize, distribute, and monitor incoming mail to ensure that daily processing goals are met.
- Correct distorted or missing barcodes on documents that cannot be processed.
- Operate high-speed scanning equipment, identifying, reporting, and correcting errors.
- Research and process monies received that require manual allocation or are received without required supporting documentation.
- Accurately key data for various tax returns and other documents in assigned queues.
- Collect and process cash received in-office.
- Sort and batch Incoming Priority Mail the same day it is received – by 11:00 am for morning deliveries; 3:00 pm for afternoon deliveries.
- Process and verify outgoing Certified Mail within the Service Level Agreement (SLA).
- Research and process returned Certified Mail within the SLA.
- Research and process returned First Class mail within SLA.
- Research and process General Correspondence Cases within the SLA.
- Assist with purging and shredding of processed documents as directed.
- Assist in cross-training state and contract staff in proper OPC procedures.
- Maintain and accurately record daily individual and assigned task related statistics by 4:30 PM daily.
MINIMUM QUALIFICATIONS
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the
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