Director of Account Management (Employee Benefits Sales) | Hybrid

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.

***This role is a PPC role***

Purchasing Power is a leading employee purchase program that helps people buy the products and services they need through the convenience of payroll deduction. As part of PROG Holdings (NYSE: PRG), a FinTech holding company with more than 20 years of experience, we’re focused on building simple, responsible financial solutions that put people first. PROG Holdings’ portfolio includes Progressive Leasing, a market leader in lease‑to‑own solutions, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform — all united by a commitment to innovation, access, and meaningful impact.

We are hiring a Director of Account Management that is responsible for the B2B leadership, strategic planning and team support of the Strategic Account Managers. This role requires a strategic thinker with strong leadership skills and a proven track record in managing client relationships, retention and growth while optimizing processes. The ideal candidate will have a proven track record in account management and have the ability to develop and execute strategic initiatives.

This is a hybrid role that requires in‑office presence in Atlanta, Georgia.

What You Will Do:

Leadership & Team Management:

• Lead, mentor, and develop a high-performing account management team

• Set clear performance goals and provide regular feedback and coaching

• Assist Account Managers to initiate and cultivate successful partnerships between Purchasing Power and assigned Clients

• Plan and deliver support programs for the Strategic Account Management team and offer guidance on influencing and strengthening performance and partnerships

Client Relationship Management:

• Optimize and manage business relationships with our largest broker partners to grow Purchasing Power’s client base

• Act as the primary point of contact for escalated client issues

• Develop and implement partner business plans and account plans strategies to drive client engagement and retention

• Meet target revenue and adoption rates while focusing on customer penetration strategies and develop with accounts 

Process Optimization:

• Implement process improvements and develop standard operating procedures for account management

• Utilize data and analytics to drive decision-making and process enhancements 

Strategic Planning & Execution:

• Collaborate with senior leadership to develop and execute account management strategies

• Align account management goals with overall business objectives

• Identify upselling and other opportunities with existing accounts to drive revenue growth 

Performance Monitoring & Reporting:

• Track and report on key performance metrics for the account management team

• Provide regular updates to senior leadership on team performance and client satisfaction 

The Experience You Will Bring:

• Bachelor's degree in Business, Marketing, or a related field or equivalent relevant experience

• 8+ years of experience in B2B sales or account management, with at least 3 years in a leadership role

• Proficient using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, One Note)

• Experience with CRM software (Salesforce) and data analytics tools (Tableau)

• Strong leadership and people management skills

• Preferred experience working with employee benefit offerings or voluntary benefit insurance programs 

• Strong understanding of Account Management Best Practices

• Proven ability to build and maintain client and partner relationships<