Manager, Customer Insights & Reporting
BMOAbout the role
Application Deadline:
Address:
320 S Canal StreetJob Family Group:
Data Analytics & ReportingThis is a hybrid role in Chicago
Key Responsibilities
Hands‑On Analytics & Data Preparation
- Independently extract, transform, and analyze data using Python, SQL, and SAS.
- Perform data quality checks, reconciliation, and validation to ensure analytical accuracy.
- Analyze customer, product, and performance data across multiple US Banking segments.
- Apply sound analytical techniques to identify trends, drivers, and anomalies in the data.
Reporting & Executive Communication
- Translate analytical outputs into clear, concise business insights.
- Develop and maintain:
- Power BI dashboards and visual reports
- Excel models and ad‑hoc analysis
- PowerPoint decks for executive and senior management audiences
- Ensure reporting is decision‑oriented, clearly explaining what the data is telling us and why it matters.
Business Problem Solving
- Partner with business stakeholders to clarify and interpret open‑ended analytical questions.
- Determine appropriate analytical approaches when requirements are not fully defined.
- Provide insight and context rather than simply producing metrics or standard reports.
- Support multiple lines of business simultaneously while managing competing priorities.
Banking & Domain Knowledge Application
- Apply working knowledge of:
- Banking products and customer lifecycles
- Customer acquisition, engagement, and attrition
- Key customer and performance metrics
- Ensure insights reflect real‑world banking dynamics and business context.
Team Contribution & Ways of Working
- Operate effectively as a senior individual contributor with minimal day‑to‑day oversight.
- Contribute to consistent reporting standards and analytics best practices.
- Support knowledge sharing and collaboration within a growing analytics team.
The Manager, Customer Insights & Executive Reporting (G7) is a senior individual contributor responsible for delivering high‑quality customer analytics and executive reporting across US Banking, including Personal Banking, Business Banking, Commercial Banking, and Wealth Management.
This role is hands‑on and execution‑focused, owning the end‑to‑end analytics and reporting process—from data extraction and analysis through to executive‑ready insights and presentations. The successful candidate will work independently, using Python, SQL, and SAS to analyze complex banking data and translate findings into Power BI dashboards, Excel analyses, and PowerPoint materials used by senior leaders.
The role requires strong banking domain knowledge, analytical judgment, and the ability to interpret open‑ended business questions, going beyond descriptive reporting to deliver clear insights and implications for the business.
As a rapidly growing team with a broad US Banking mandate, this role plays a critical part in supporting decision‑making and strengthening how customer data is used across lines of business.
- Builds various reporting dashboards using the most appropriate data extraction, data cleaning and data visualisation techniques.
- Provides value through insights, reporting and data visualization techniques. Selects, configures and implements analytics solutions for consistency and repeatability.
- Researches and applies continuous improvement in data visualization by identifying trends and patterns to transform raw data into actionable business insights.
- Works with different teams, management and stakeholders to enhance the usability and aesthetic appeal of data analytics solutions deployed in the organization.
- Translates business needs to technical specifications and evaluates existing data visualization systems in order to improve them.
- Develops data visualizations of "large" amounts o
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