Product Support Specialist - South Texas Territory - Remote in Territory

Job Description:

Position Title:                        Product Support Specialist

Location:                                South Texas Territory

Reporting to:                         Regional Product Support Manager

Travel Required:                   70%

This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the Southern Texas region and the selected candidate must reside in South Texas - preferably in the Houston area.

Main Duties and Responsibilities

• Identifies and resolves customer concerns with Terex AWP products

• Assists customers with their service training needs and information

• Assists engineering as requested with the improvement and development of AWP products

• Assists all customers with the safe and proper operation

• Assist with Terex Product Safety upon request

• Requires up to 70% travel (fleet vehicle provided) in the territory of South Texas

Required Qualifications

• Must be located in South Texas - preferably the Houston area

• High school diploma or equivalent

• 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar)

• Must have strong interpersonal and communication skills

• Must have strong computer skills

• Valid driving license with clean driving records

• Knowledge of construction equipment

Preferred Qualifications

• Excellent problem-solving skills

• Great attitude and high energy

• Excellent learning and training skills

• Can work independently or in a team environment

• Detail oriented with strong problem-solving skills

• The ability to manage multiple tasks despite frequent interruptions

• Strong orientation towards quality, safety, and continuous improvement

• Job knowledge and experience in the AWP industry, and/or related experience in field-based customer product support

• Hands-on knowledge of Genie product line is desirable

• Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products. (Computers, hand tools, digital devices)

• Proficient in and able to demonstrate the proper and safe operation of AWP control systems and products

The salary range for this position is $80,000 - $95,000 annual. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

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