Infrastructure Group Manager - SVP

The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Develop strategies to meet business strategy goals and demonstrate in-depth understanding of how Technology Infrastructure integrates within the overall technology function to achieve objectives
• Lead and motivate a team, conducting managerial responsibilities such as performance evaluation and management, employee selection, compensation, budget management and resource planning
• Resolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas
• Provide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needs
• Ensure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvement
• Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
• Persuade and influence others through communication and diplomacy skills and negotiate with external parties as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a technology infrastructure role with experience in people and project management and selected infrastructure technologies
• Experience in financial services or large complex and/or global environment preferred
• Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
• Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices
• Proven analytical, diagnostic and prioritizing skills with focus on execution and attention to detail
• Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
• Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

The Americas Data Center Site Management (DCSM) team is the Data Center Site Management structure responsible for providing timely and cost-effective operations services to the Americas Data Centers. The DCSM team is responsible for 24x7 management and tracking of all activity within the current and future-processing environments of all strategic data centers.  This functional group manages all Business-as-Usual (BAU) activity and projects including hardware installs, upgrades, and break/fix trouble related activity. It also assures the proper and timely coordination of escalated processing incidents.

The DCSM team is the managing interface, and coordinator, for all Corporate Reality Service (CRS) and Citigroup Security and Investigative Services (CSIS) activities within the facility.  The DCSM team is responsible for managing the full lifecycle of the media libraries, e.g. BAU processing, capacity forecasts, consumables trending, and disposal. The DCSM team is also responsible for enforcing all compliance policies, while taking an active lead in the change control process, as it relates to the processing floor and surrounding facility.

KEY RESPONSIBILITIES

The Data Center Site Manager’s roles and responsibilities include, but are not limited to:

• Responsible for the day-to-day management of a strategic Americas Data Center facility
• Manage a team of technical Data Center operations personnel (outsourced and FTE) across four distinct functional areas
• Provide day-to-day leadership for support and execution of the data center requirements
• Establish and main