Tier I Help Desk Support Technician

Job Title:  Tier I Help Desk Support TechnicianLocation:  Norman, OK Term: Full Time  Clearance Level:  Public Trust Education:  Associates DegreeProgram:  RMSS  Summary:   Centuria Corporation is seeking a Tier I Help Desk Support Technician, to support the National Weather Service (NWS), Next Generation Radar (NEXRAD) Radar Operations Center (ROC).  We are seeking a highly motivated and customer-focused Help Desk Support Technician to join our team. This dynamic role requires a unique blend of technical expertise, customer service skills, and a proactive approach to problem-solving. The successful candidate will be the frontline support for our end-users, ensuring their technology-related challenges are addressed promptly and effectively. The Help Desk Support Technician will be responsible for diagnosing and resolving hardware and software issues, as well as ensuring the smooth operation of computer systems and networks.  Responsibilities:  ·        Customer Support:o   Respond to inquiries and provide technical assistance to end-users via phone, email, or in-person.o   Assist users with hardware and software-related issues, troubleshooting problems and providing step-by-step guidance.·        Problem Diagnosis and Resolution:o   Identify, diagnose, and resolve technical issues related to hardware, software, and network connectivity.o   Collaborate with other IT team members to escalate and resolve complex problems.·        Installation and Configuration:o   Install, configure, and maintain hardware and software components, including operating systems and applications.o   Set up and deploy workstations, laptops, and peripheral devices.·        Documentation and Reporting:o   Maintain accurate records of support requests, resolutions, and user interactions.o   Generate reports on common issues and trends to improve overall IT support efficiency.·        User Training:o   Provide training and support to end-users on basic software and hardware usage.o   Create user guides and documentation to facilitate self-help solutions.·        Security and Compliance:o   Ensure that all IT systems and devices comply with security policies and protocols.o   Participate in the development and implementation of security awareness programs. Qualifications:  ·        At least three years proven experience as a Help Desk Support Technician or similar role.·        Solid understanding of computer systems, networks, and IT infrastructure.·        Excellent problem-solving and communication skills.·        Familiarity with Windows operating system, Linux familiarity is a plus.·        Knowledge of basic networking principles and protocols.·        Strong customer service orientation and interpersonal skills.·        Ability to work independently and collaboratively within a team.·        Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) is a plus.Education:An associate’s degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications and practical experience will also be considered and may be substituted for education.