Optical Services Manager (optiQa)

About seQura

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable instalments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.7/5.

About the role 🤓

optiQa is the market leader in eyewear subscription. We enable eyewear retailers to offer subscription services to their customers by providing expertise, technology and financing services. Working with some of the leading players in the industry worldwide, we have built a proven solution to significantly increase order values, decrease purchase intervals and significantly lower customer acquisition costs. At OptiQa, we’re not just transforming access to eyewear; we’re revolutionizing the entire optical industry. Join us on this groundbreaking journey and be part of the change!

As the Optical Services Manager, you will be the driving force behind empowering and training our clients' optical stores for the successful launch of their subscription services. Your leadership will ensure that these stores are not just ready but fully equipped to thrive, setting the stage for a remarkable customer experience from day one. This pivotal role involves conducting online and in-person training sessions across Spain and crafting a comprehensive training toolkit. As we grow, you will also have the exciting opportunity to design a scalable training model that adapts to our expanding needs (e.g., e-learning, trainer certification, or outsourcing).

Requirements

What challenges you'll be solving 🚀

• Influence Through Training: Equip our clients’ optical stores with persuasive and engaging training that not only ensures a thorough understanding of the subscription service but also highlights its benefits for both their customers and themselves. 

• Training Sessions: Conduct online and in-person training sessions across Spain to provide store staff with the commercial and technical knowledge and skills needed to excel in the subscription business.

• Collaboration on Training Toolkit: Collaborate closely with internal stakeholders to develop the training toolkit, incorporating essential materials that resonate with and inspire optical store teams.

• Innovative Training Model Design: Create a forward-thinking training model that scales effortlessly, exploring exciting options like e-learning platforms and trainer certification programs.

What we offer 😎

We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.

One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.

In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.

• 23 vacation days + 2 days of free disposal per year.

• Professional development workshops or seminars.

• Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.

• Health insurance discounts with Sanitas and Adeslas.

• Urban mobility by using your own bike with Kleta.

• Free access to healthy, organic, and sustainable fruits, meals