Director - Global Business Operations, CIB Business Management, TD Securities

Work Location:

New York, New York, United States of America

Hours:

40

Line of Business:

TD Securities

Pay Detail:

$185,000 - $250,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

In this role, you will lead the Business Operations Centre of Excellence (COE), reporting to the Head of Corporate & Investment Banking Business Management. Your primary responsibility will be to create and optimize a seamless operations function for the department. The successful candidate will collaborate closely with senior leaders in Corporate & Investment Banking, group business managers, and various corporate functions within TDS and TDBG to deliver process efficiency across operational and administrative areas.

Key Accountabilities:

Cross Functional Operational Management to develop and coordinate the flow of synergies between front office and back-office management functions to promote transparency, reduce redundancy and optimize performance across the CIB:

• Deliver a consistent employee and client experience across Corporate and Investment Banking, by partnering with Enterprise functions and building efficient processes
• Partner with TDS Client Onboarding teams to ensure an efficient and clearly articulated client onboarding experience for CIB front-office teams
• Design, implement and execute a global employee onboarding and offboarding process for the business, working closely with the CIB Colleague COE and HR to ensure a both a positive employee experience and effective management of offboarding risks
• Own the CIB Business Operating Procedures from updates to communication of changes
• Actively manage business efficiency programs – i.e. EvalueServe, Uber for Business
• Enable the business to function in a dynamic travel environment while adhering to internal policies
• Provide ongoing change management and thought leadership across all operational processes to ensure continued effectiveness
• Represent CIB on TD/TDS working groups including real estate projects across all offices where CIB has a footprint, new Travel booking or Business Visa tools
• Build and deliver dashboard reporting on the Operational Health KPIs of the Business; escalate issues on a timely basis

Operational Risk Management to promote and measure adherence to both internal and external business practices, laws and standards to mitigate operational risk:

• Identify and address operational risk events working closely with Operational Risk Management to ensure appropriate preventative measures are taken
• Manage the Business Continuity Management Program for CIB across all locations & business groups
• Take accountability of all business resilience programs

Through leadership of your globally distributed team, you will:

• Deliver a centralized model for access control management including LAN and Diamond attestation processes as well as access to high-risk URLs
• Partner closely with Group Business Managers and Executive Assistants to address operational issues as they arise including but not limited to business travel, business visas, facilities, technology/hardware requests among others
• Maintain floor plans/seating maps and optimize use of space
• Coordinate general office management services

Specific Accreditation:

• 10-15 years of experience in capital markets and project management/business operations
• Undergraduate Degree, MBA, Project Management Designation preferred

Other Qualifications/Skills:

• Strong understanding of Corporate and Investment banking and the 'banker mindset'
• Ability to effectively manage multiple priorities simultaneously.
• Strong interpersonal skills demonstrated through an ability to relationship build and work as part of a collaborative team
• An ability to communicate simply, directly, succinctly
• Strong problem-solving skills; an ability to identify issues through observation and key metrics and proactively propose recommendatio