Retail Sales Training Supervisor

Position Summary ​

The primary role of the Sales Training Supervisor is to teach, train, and develop the team to be proficient in their role. This will enable their team to exceed the targeted revenue budget while maintaining the highest levels of guest satisfaction as measured by guest surveys. To accomplish this, the Sales Training Supervisors will maintain a primary focus on the support and development of each team member through our sales proficiency process so that they understand how their contributions impact their team and store performance. The Sales Training Supervisor will also assist with duties related to, staffing, scheduling, sales training, and salesfloor & guest engagement leadership. Success in the role of a Sales Training Supervisor requires a whole-store sales approach to Guest engagement.

Position Description

Essential Duties and Responsibilities. Other duties may be assigned.

• Maintain a primary focus on the support and development of each team member through our sales proficiency process

• Ensure that the retail store team is accurately staffed

• Assist with developing schedules that accurately match team member skills to guest demand.

• Role Model the Living Spaces Guest Engagement Sales Model during sales engagements

• Executes Sales Floor Leaderhip and Guest Engagement Leadership responsibilities when assigned

• Ensure team completes ongoing development training

• Be knowledgeable about all Living Spaces Training content.

• Be able to facilitate live trainings to small and large groups

• Help to address escalated guest situations and resolution

• Ability to comprehend, interpret, and apply data to assess the current departmental focus

• Partner with the Sales Managers to meet and exceed sales goals

• Foster team member development to build a strong talent bench for the organization's growth. Conduct regular check-ins, one-on-one meetings, and performance management sessions to provide feedback, support career advancement, and ensure team members have the skills necessary for future success.

• Cultivate a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members. Implement initiatives that boost morale and engagement while meeting business goals, creating an environment where everyone feels valued.

• Ability to develop team for growth opportunities

• Partner will all store leadership to ensure each onboarding team member is seamlessly transitioned to their roles

• Engage with guests throughout the store, provide sales assistance, and uphold a high standard of guest service to ensure an exceptional experience.

Qualifications

Education/Experience: High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required.  High volume experience is preferred.  Three years of supervisory experience required. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have proficient experience in Microsoft Office programs.  Experience working with Tableau is preferred.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire.  Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data.  Living Spaces reserves the right to modify this page at any time. 

Compensation: $24.70 - $32.05

Overtime pay is available for eligible, non-exempt Team Members.  Reimbursement for expenses as required by applicable law and Company policy. Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional available benefits upon meeting eligibility requirements include:

• Medical (full-time only)

• Dental (full-time only)

• Vision (full-time only)

• 401(k) with Company match (full and part-time)

• Vacation (full-time only or as otherwise required by applicable law)

• Paid Sick Leave (full and part-time)

• Flex or Health Spending Account (for eligible full-time only)

• Employee Assistance Program (full and part-time)

• Holiday pay (full-time only)

• Life