​​Sr. Associate, Business Analyst​

Why Patients Need You 

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape. 

What You Will Achieve 

The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We ensure optimal performance of the networks, cloud and on-premise services that power Pfizer's business processes. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection, identifying potential issues with our services and intervening before they disrupt our business. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes. 

ROLE SUMMARY 

The Sr. Associate, Business Analyst, will be responsible for evaluating services and identifying opportunities for improvement.  

You will help develop roadmaps, documentation, and user enablement materials to promote standardization, efficiency, and adoption. You will monitor key performance indicators to support data-driven decision-making and contribute to the design and rollout of infrastructure improvement solutions. 

ROLE RESPONSIBILITIES  

• Evaluate existing services and processes to identify gaps and recommend improvements. 

• Assist in developing roadmaps and documentation to drive standardization and efficiency. 

• Monitor KPIs and service performance metrics to support data-driven decisions and continuous improvement. 

• Create user guides, training content, and enablement materials tailored to infrastructure services and tools. 

• Develop mockups, process flows, or wireframes to visualize technical or service design solutions. 

• Support proof of concept efforts, pilot rollouts, and user acceptance testing. 

• Ensure that proposed infrastructure solutions align with operational standards, compliance requirements, and business goals. 

BASIC QUALIFICATIONS  

• Bachelor’s degree in relevant disciplines such as Information Management,  Computer Science, or Engineering 

• Minimum of 3 years of proven experience in a related role 

• Strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word 

• Demonstrated experience in infrastructure services, working in diverse and cross-functional teams 

• Solid understanding of project management principles and practices 

• Skilled in process analysis and performance metrics, with a keen ability to interpret and co