Lead Supervisor I

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

 

 

Lead Supervisor

Job Description

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Sample of tasks required of role:

SALES:

 Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values

 Endorses, models and develops team to deliver Coach’s Selling and Service expectations

 Enforces sales strategies, initiatives and growth across all categories

 Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results

�� Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers

 Productivity Management: holds sales team accountable for personal sales

 Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives

 Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results

 Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style

 Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

 Sensitive to customer and team needs and tailors approach by reading cues

 Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate

 Develops both self and individual product knowledge skills and remains aware of current collections

 Understands the positive sales impact staffing has on the business and recruits accordingly

 Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth

 Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development

 Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)

OPERATIONS:

 Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively