IT Support Helpdesk Technician (ZR_22767_JOB)

This is a remote position.

• Monday to Friday (9 AM to 6 PM EDT)
  
• 40 hours per week
  
• 1-hour unpaid break
  

• Perform systems management and configuration of network infrastructure, including applying software and firmware patches.
  
• Execute configuration tasks to ensure optimal performance and reliability of network systems. Assist in network capacity planning to meet organizational growth and operational requirements.
  

• Deliver expert-level support to infrastructure services regarding network-related issues.
  
• Conduct root cause analysis, troubleshooting, and problem resolution to minimize downtime and maintain network performance.
  

• Collaborate on network infrastructure modernization projects, ensuring alignment with organizational objectives.
  
• Contribute to technical design and provide input for automation and scripting initiatives to enhance efficiency.
  

• Implement and monitor network security measures to safeguard organizational data and systems.
  
• Ensure compliance with organizational policies and industry standards for network security and data integrity.
  

• Provide recommendations for necessary software and hardware upgrades to maintain network stability and performance.
  
• Provide support to hardware and software systems remotely
  
• Maintain detailed technical documentation, including configuration changes, support logs, and troubleshooting steps.
  

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  
• Minimum of 2-3 years in network administration, IT support, or a similar role.
  
• Strong knowledge of network protocols, hardware, and software systems.
  
• Proficiency in troubleshooting tools and diagnostic techniques.
  
• Familiarity with automation and scripting languages (e.g., Python, PowerShell).
  
• Excellent communication and interpersonal skills to support team collaboration and end-user assistance.
  
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  

• HMO Coverage for eligible locations
  
• Permanen