Sr Business Operations Mgr

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Location: This role is preferred to be located in Santa Clara, CA.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

We are looking for a rock star Sr. Business Strategy Manager to support the analytics, planning, and reporting needs of a growing business. This position will report to the Sr. Director of Strategic Planning & Analytics Management and work closely with executives, product management, FP&A, product marketing, sales, BI, and other cross-functional teams to assess the changing needs of the business and provide solutions that help achieve the business' goals.

      Responsibilities

• Drive operational rigor and provide insight into key business metrics for business leaders as well as the broader team. 
• Responsible for owning definition, reporting, and comprehension of key cross-functional business metrics, including pipeline and revenue trends, product adoption, customer maturity, product transitions, and upsell and cross-sell strategies.
• Conduct in-depth analysis and build statistical models to identify trends and key drivers that inform decisions across the business.
• Work with business leaders and the BI team to define financial and product success metrics.  Develop dashboards and visualizations to monitor business health and tell a business-centric story using data.
• Create reports and presentation decks for quarterly business reviews.  Drive financial modeling for long-range business plans for the business unit.

Qualifications

     In order to be successful in this role:

• 10+ years of experience in analytics, finance, consulting, or business operations with 6+ years of experience in enterprise SaaS.
• Top-notch data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations.
• Collaborate and partner effectively with key stakeholders and leadership.
• Strong communication skills and business acumen; excellent presentation and written skills are a must.
• A creative thinker with insatiable curiosity, meticulous attention to detail, and excellent organization skills on follow through.
• Superior Excel and financial modeling skills.  Experience with data visualization tools (such as Tableau, Power BI) and building dashboards.
• Bachelor’s degree in business, statistics, economics, or other quantitative disciplines.
• MBA degree preferred.

For positions in the Bay Area, we offer a base pay of $133,800 - $234,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Targe