Product Development Manager - P&C Personal Lines Auto

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a dedicated Product Development Manager to join our Personal Lines Auto Product, Design, Build and Modernization team.

In this role you will support the development of new products into target strategic markets. Provide support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Participate in the development of digital first products supporting the needs and risks of USAA Members.
• Support efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Advise others in the launch of new products and in the evaluation and decision to buy/build or partner.
• Generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
• Be responsible for maintaining knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).
• Analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Conduct analysis of key data to support on-going monitoring, maintenance and underwriting of existing “new in market” products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Develop and communicate the new product value proposition for product enhancements/features.
• Guide Member Contact teams on how to effectively use sales guides and provides education on new products and services, including new offerings and enhancements to existing features.
• Analyze and evaluate new product performance metrics to recommend offering change, if necessary, prior to full launch.
• Coordinate with relevant control partners (to include Leal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
• Experience conducting research, compiling and analyzing data, and identifying trends that have supported product decisions.
• Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
• Knowledge and understanding of Product Development Life Cycle (PDLC).

What sets you apart:

• 4+ years Property & Casualty Personal Lines experience, particularly in one or more key functions (e.g., Product Management, Pricing, Underwriting or Competitive Intelligence)
• Experience with product or technology transformation in the P&C industry
• Confirmed sophisticated data analytical experience and the ability to demonstrate the skills for pulling data as well as analyzing trends to make recommendations to leadership
• Proficient knowledge of SAS, SQL, Tableau, or similar software
• Highly effective communication and salesmanship skills leverages to guide, mentor, and influence product enhancements
• Demonstrated Bias for Action in an environment of ambiguity
• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requireme