24/7 Restaurant Expo/Runner

Overview

Job Title: 24/7 Restaurant Expo/Runner

Salary/Shift: $16 + Tips: Days/Swings - $18 + Tips: Nights/Grave

Status: Full Time 

 

 

There are many great advantages to work in our restaurants:

• Free Hot Meal per shift
• Non-smoking environment
• Subsidized transportation
• Working in and around the various restaurants and the casino floor
• Work with Elevated ingredients
• Advancement opportunities

Responsibilities

• Organize the food as per orders to ensure quality and accuracy
• Ensure food is prepared and served in a timely manner
• Verifies food orders
• Communicates with Management and servers in regards to menu changes throughout service
• Notifies servers of food pick up
• Delivers food as required
• Decrease expense through proper handling of product
• Increase revenue through suggestive up-sell
• Ensure set up to the expedition area at the beginning of every shift
• Monitor and maintain cleanliness, sanitation and organization of assigned service area
• Prepare trays for food servers with the correct plates to ensure delivery efficiency
• Complete side duties as required including polishing silverware, line set-up and filling condiments
• Performs other duties as assigned
• Ability to access the needs of others and actions required for high performance order processing
• Time management skills
• Serve Safe Certification an asset
• WHMDS training an asset
• Knowledge of techniques for preparing and producing food for consumption including storage and handling techniques
• Previous experience in a food environment in either front or back of the house

Qualifications

• Knowledge of the Principles and Processes for providing excellent guest service
• Ensures the guests order is accurate and the quality is consistent
• Ensures the guest have a positive experience
• Consistently demonstrate the proper sequence of service
• Ability to comply with policy and procedure
• Knowledge and skills to explain product and make suggestions for improvement
• Ability to take action frequently, collaborate with Team members and develop new ideas
• Learn and focus on the Eight Simple Principles for a Great Guest Experience and the MBH Chop House Fourteen Service Cycle and Key moments
• Provide information and explain Players’ Club benefits, property amenities and marketing promotions as well as local attractions/activities to respond to guest inquiries accurately
• Food and beverage product knowledge
• Handle guest issues by using the LAST Principle
• Ability to attract new guests and retains guests in a regular basis
• Decrease operational cost by reducing waste and working smart
• Observe and obtain information needed to enhance the overall quality of service from relevant sources
• Assess the value and importance of products and guests needs to maintain high standards of quality
• Promote Teamwork and motivate high performance from Team Members
• Expected to come to work on time, ready to work
• Expected to follow the MBH Appearance Standards

 

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

 

Full Time Team Members (30+ hours) will enjoy the following benefits and perks:

• Paid Time Off
• 6 Observed Holidays and Holiday Pay
• Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match

 

Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:

• 1 Free Hot Meal per shift and Unlimited Beverages
• Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week
• 80% Subsidized Bus Transportation Options
• Free Covered Parking
• Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)
• Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions
• Career Development and Advancement Programs
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)
• Team Member Hotel, Retail and Spa Discounts

 

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

 

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin,