Care Partner Lead

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Care Partner Lead

Touching Hearts at Home, a premier companion care services organization in Rochester and the Finger Lakes, is dedicated to helping seniors age in place while avoiding hospitalization. We believe in matching the right caregiver with the right client at the right time to ensure quality care and support.

We are seeking an experienced Care Partner Lead to join our award-winning team! This is a full-time, 40-hour per week position, working either 7a-7p, or 7p-7a, Wednesday-Sunday, offering stability and the opportunity to make a meaningful impact on the lives of seniors in our community.

Why Join Us?

• Recognized as an Employer of Choice and Provider of Choice for four consecutive years
• A workplace built on our four core values: Compassion, Commitment, Communication, and Consideration
• Competitive benefits and opportunities for professional growth

Position Overview

As a Care Partner Lead, you will serve as a reliable on-call caregiver in the event of call-offs. You will be on standby during your designated schedule (Monday-Friday or Wednesday-Sunday) and will be contacted when coverage is needed. Your role is vital in ensuring seamless care for our clients.

This is a leadership position and will require your attendance and support during PreEmployment training of new Care Partners.

You will serve as a mentor and ongoing trainer to our Care Partner staff. This includes introducing new Care Partners to their clients, allowing Care Partners to shadow you while providing services at a client’s home, and following up with Care Partners as it relates to quality assurance. 

Additionally, Touching Hearts at Home may occasionally require support with administrative tasks and community events. As a Care Partner Lead, you will be expected to assist with these activities as needed, following requests from the Touching Hearts at Home Scheduler or Executive Director.

Care Partner Leads receive cross-training in our scheduling process and software and are expected to assist with scheduling as needed. This may involve working in the office during regular business hours or serving as an on-call representative after hours.

Whether you are filling in for a call-off or assisting with other tasks, you are guaranteed 80 hours of pay per bi-weekly payroll cycle. If you exceed 40 working hours in a single week, you will receive overtime pay at the applicable rate, in accordance with state and federal labor laws.

If a Care Partner Lead declines to fill in for a call-off or fails to report for duty as requested by the Scheduler or Executive Director, the guaranteed hours for that week will be forfeited, and only the actual hours worked will be paid for that payroll cycle. Additionally, repeated refusals may result in disciplinary action, up to and including termination of employment.

 

Benefits We Offer

• 401(k) retirement plan with generous employer match
• Health insurance with employer contributions
• Paid Time Off (PTO) accruing from day one
• Sick leave and paid holidays
• Ongoing paid training and professional development
• Company-sponsored events, gifts, and celebrations

Your Responsibilities

• Provide social companionship and caregiving to seniors
• Assist with transportation, shopping, and errands
• Support light housekeeping and meal preparation
• Offer standby assistance with hygiene and safety oversight
• Deliver situational care as needed

What We’re Looking For

• Professional Experience:
   
  • Professional experience as a Home Health Aide (HHA), Personal Care Assistant (PCA), Certified Nursing Assistant (CNA), Licensed Practical Nurse (LPN), Registered Nurse (RN), or Companion Caregiver
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• Valid Driver’s License & Insured Vehicle (for client transportation as needed)
• Reliable Cell Phone & Internet Access (for communication and scheduling)