Client Finance & Operational Excellence Manager

Client Finance & Operational Excellence Manager / Lead

Amsterdam, Rotterdam, hybrid

This role is part of our Holding team based in Amsterdam and Rotterdam. As part of our team, you'll be immersed in a diverse environment, collaborating with experts in Sales Operations, Finance, Hospitality, Recruitment, People, and Marketing. We're the backbone of DEPT®, ensuring seamless operations and empowering Depsters to reach new heights. If you're hungry for success, eager to fuel business growth, and ready to embark on exciting ventures, join us!

JOB PURPOSE

We're looking for a Client Finance & Operational Excellence Manager/Lead to support our growing team in the Netherlands. This person will be the go-to expert for all things finance and operations, bringing structure, streamlining processes, and elevating our operational efficiency.

The ideal candidate is a proactive problem-solver who can manage a wide variety of responsibilities, from providing critical insights into client accounts to ensuring our internal operations run smoothly. You'll partner with stakeholders across the business and act as a true business partner, enabling management to make sound decisions and helping teams operate at their best.

KEY RESPONSIBILITIES

Client Financial Management

• Design, implement, and own client-specific reporting needs.
• Partner with Account Management and Delivery teams to oversee all financial aspects of a client's portfolio.
• Lead the pricing of client proposals, assist in responding to RFPs, and develop budgets to maintain healthy margins.
• Review statements of work (SOWs) and master services agreements (MSAs) alongside Client leads and Legal teams.
• Analyze monthly, quarterly, and annual revenue on a client basis versus forecasts to determine profitability and provide commentary.
• Manage client purchase orders (POs), invoicing systems, and ensure timely billing of out-of-pocket expenses.
• Serve as the initial point of contact for client audits.
• Lead a team of Analyst(s) to help support the Client Finance function

Internal Financial & Operational Reporting

• Assist on forecasting and monthly reporting, helping project managers track their numbers and reviewing with leadership.
• Manage expense approvals and invoice processing
• Take ownership of operational excellence reporting, such as utilization and billability.
• Manage and track time entries, enforcing processes and checking on the “hygiene” of our internal admin systems.

Operational Excellence & Process Improvement

• Supplement global and regional policies with appropriate local policies and process improvements for the Amsterdam office.
• Lead the development of process improvement initiatives with minimal oversight from Finance leadership.

Cross-Functional Collaboration

• Collaborate with cross-functional teams to ensure smooth execution of day-to-day operations and efficient communication.
• Act as a central resource for data requests and internal operations across DEPT®, helping teams find the right contacts and information.

WHAT WE ARE LOOKING FOR

• At least 3+ years of experience in FP&A / Client Finance / Operation Excellence Analysts.
• Experience working in a service-oriented or professional services business.
• A university degree, preferably with a qualification in accounting (ACA, ACCA, or CIMA equivalent)
• Excellent communication skills and the ability to manage multiple stakeholders across various teams.
• The willingness to take initiative and work independently, leading projects from start to finish.
• Tech-savvy with excellent skills in Excel and Google Suite.
• Experience with financial systems, particularly for budgeting and forecasting, is a plus.
• Experience with Power BI or Tableau and big data models is advantageous.
• Happy to work to tight deadlines and travel nationally and internationally as needed.
• A strong interest in the practical applications of AI in a business context, with a proactive approach to embedding new technologies in your daily work
• Experience using generative AI or other smart tools in a professional or personal capacity to increase productivity and solve problems is a plus. 

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning M