Alarm Monitoring Dispatcher - Night Shift (1030PM-715AM)

Overview  
Do you thrive under pressure? When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? Are you looking for a company that provides in-depth training and support? If you answered "Yes" to these questions, then this is the ideal job for you! Candidates must be customer service-oriented, eager to learn, and appropriately responsive to stressful situations. 

We are seeking a full-time coordinator to join our team here at Interface. The iSOC is responsible for the surveillance of all security and television monitors on the facility and surrounding grounds, monitoring all access control systems and the dispatching of response personnel. You will act as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to. 

What's in it for you?

• Shift Hours: (1030PM - 715AM)

• Full benefits on Day 1 of employment to support you from the start

• 3 weeks paid vacation time and 10 days paid sick time

• Uncapped employee referral bonuses

• Customer focused, energetic and engaging work culture working as one team

• Training is provided!
   

This is an In-Office hourly position with starting pay at $19.35/hr; bilingual-Spanish 
candidates will earn $1 more an hour. In Addition, we offer a quarterly bonus program 
with the potential to earn an additional $3,000 annually!

* Please note favorable results on a pre-employment drug screening and background check are required.

Responsibilities  

• Responding to alarm activations to maintain top security protocol 

• Visually and audibly monitor surveillance activity to: 

• Deter Theft 

• Increase safety 

• Drive total protection 

• Contacting police for emergencies 

• Writing reports dealing with loss prevention intervention, video surveillance, etc. 

• Customer queries and assistance 

• Safety precaution awareness 

• Monitor for employee theft 

Qualifications  

• Highschool  Diploma or GED equivalent

• Must be available to work overtime and may be assigned mandatory overtime if the need arises 

• Bilingual/Spanish speaking candidates are a plus 

• 2 years of office environment experience preferred 

• 1-year prior call center experience a plus 

• Security industry and/or Dispatching experience a plus 

• Ability to view and monitor surveillance cameras for emergencies, illegal activity, and other threats 

• Act as a liaison between the customer and appropriate emergency departments (i.e. police) 

• Strong oral and written communication skills 

• Strong computer skills, comfortable learning new software (typing speed of 30 wpm minimum) 

• Working knowledge of Microsoft office products beneficial 

• Must have the ability to prioritize and multi-task