Communication and Engagement Solutions Lead Associate - Employee Experience

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leader in Employee Experience (EX).

We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.

Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX architects know the power of bringing these capabilities and our offerings together to deliver high-impact solutions for our clients’ most complex challenges.

Together, we’re all about powering ambitions of our colleagues, our clients and their people. 

What is a Lead Associate, Employee Experience?

As an EX Lead Associate within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communication/digital solutions, and will collaborate on cross-functional teams to plan, organize, and successfully deliver on client engagements (including the employee experience, Total Rewards communications, organization transformation, the future of work, AI, wellbeing, benefits and culture) while ensuring these projects are on time, on budget, and within scope. To be effective in this role, you will need strong business acumen along with confidence to interact with more senior colleagues and key client contacts. 

Comfort navigating ambiguity and uncertainty, organized thinking and communication skills, and a willingness to engage in both strategic design and tactical implementation are also critical to success in this position, as well as being a self starter; willing to take initiative, always thinking ahead, well organized with good time management skills. You will learn to connect solutions across our EX portfolio – including employee insights (listening/surveys, assessments), strategy and change management, behavior change, communications and employee experience software (Embark).


Key Attributes 

•    Navigator. Helps assess complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
•    Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence decisions that are critical to achieving the desired outcomes – for the business and client alike.
•    Relationship builder. Easily builds rapport with others, quickly establishing a strong sense of confidence and trust.
•    Human Centric contributor. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions. 
•    Knowledge pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences. 
•    Calm maker. Guides others through difficult situations and projects with an ability to be unflappable in the face of adversity.
•    Excellence seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity. 
•    Dedicated collaborator. Sees potential and unique strengths of each team member. Values development of people through collaborating, providing two-way feedback, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.


Criteria / Role Expectations

•    Develop technical knowledge and skills across a variety of industries and human capital areas 
•    Contribute superior work product and consistent project management for assigned projects and follow professional excellence standards
•    Act as liaison with internal support staff and the client to ensure data and materials are transmitted accurately, deadlines are clear, meetings are scheduled, and communication is consistent 
•    Contribute to new business development by drafting statements of work, project plans and budgets 
•    Contribute to the development of intellectual capital, new tools and approaches
 

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•    2-4 years communicatio