EverPro - Sales Operations Analyst (Remote, US)

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

The Sales Operations Analyst at EverPro is a key partner in Sales leadership, forecasting excellence, operational execution, business performance management, and transformation initiatives across the sales organization. This role enables scalable growth by improving operational effectiveness, strengthening business processes, and ensuring smooth adoption of tools and systems. You will play a key role in supporting the business through change, providing insights, data-driven recommendations, and hands-on operational support to optimize sales effectiveness and execution. 

Core Responsibilities 

• Act as a trusted advisor to Sales leadership, providing proactive insights and actionable recommendations to improve sales performance, pipeline health, and operational efficiency. 

• Lead and support weekly, monthly, and quarterly forecasting processes, including preparation, facilitation, and insights delivery. 

• Build, maintain, and optimize dashboards, reporting, and performance metrics to track sales activities, forecast accuracy, pipeline coverage, and attainment. 

• Develop scalable forecasting models, incorporating pipeline data, historical trends, segment-specific conversion metrics, and scenario planning to improve accuracy. 

• Analyze pipeline health, stage progression, and deal velocity across segments, identifying risks, opportunities, and recommending actions to improve performance. 

• Support the development and roll-out of new sales processes, tools, and enablement initiatives, ensuring clear communication, adoption, and measurement of success. 

• Coordinate business reviews and operating cadences, driving alignment and accountability across the sales team. 

• Support annual planning activities, including quota and target setting, territory alignment, and planning inputs. 

• Gather feedback from sales teams and identify opportunities for continuous improvement, addressing operational bottlenecks, and supporting scalable growth. 

• Contribute to cross-functional Revenue Operations GTM initiatives, collaborating across Sales, Marketing, and Customer teams to support broader growth and transformation goals 

Experience & Skills 

• Bachelor's degree in Business, Finance, Operations, or equivalent professional experience. 

• 5–7+ years of experience in Sales Operations supporting multi-segment sales organizations (SMB, MM, Enterprise). 

• Strong experience with sales forecasting, including building models, managing pipeline data, and providing accurate, scenario-based projections — especially for high-volume SMB businesses. 

• Solid understanding of sales processes and KPIs, i