Visitor Services Team Member

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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.  Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.  

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness:  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

Visitor Services staff work in several capacities in the exhibition. As front desk staff, visitor services team members greet visitors and process transactions. As docents, visitor services team members ensure the safety of the facility and the visitors inside it by observing and reporting. In this position, you may be asked to assist in the gift shop or assist customers in the bar area. 

The rate of pay for this position is $19.33 an hour.

Job Responsibilities: 

• Greet visitors and provide exceptional customer service when interacting with guests. 

• Sell admissions tickets and check in advance purchase tickets 

• Provide information to visitors about rules, upcoming events, Meow Wolf history and more.

•  Monitor crowds to help ensure the safety of guests and staff. 

• Clean areas of the building including but not limited to the lobby and restrooms.  

• Check that objects in the exhibition are in the correct place and exhibits are functioning properly.

• Help ensure the safety of visitors requesting Security when needed

• Assist visitors where needed. 

• Report emergencies to the manager and security when needed. 

• Respond to injuries and emergencies appropriately. 

• Record maintenance issues. 

• Clean the exhibit, bathrooms, lobby, and parking lot. 

• Assist with crowd control on busy days.

• Follow special protocols for special events and 21+ concerts/shows, including monitoring alcohol and access.

​Note reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.     

Essential Skills and Abilities: 

• A flexible schedule with the ability to work days, nights, weekends, and possibly holidays

• Demonstrated excellent customer service skills 

• Demonstrated excellent communication skills 

• Demonstrated ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel 

• Experience with point of sale systems and responsibly handling cash 

• Willingness to participate in training and classes to develop new skills  

Required Qualifications: 

• High School Diploma or Equivalent 

• Minimum 3 years in customer service position