We anticipate the application window for this opening will close on - 13 Jan 2026

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Act boldly. Compete to win. Move with speed and decisiveness. Foster belonging. Deliver results…the right way. That’s the Medtronic Mindset — our cultural norms. Our brand is rooted in action, not just words. The Medtronic Mindset defines the expectations of our culture. Every person here plays a role in bringing it to life. We recognize your extraordinary potential to ensure future generations live better, healthier lives.

Join Medtronic’s Global Quality Training team and help shape how the company manages global training operations. In this role, you’ll lead the evolution of Ask Training, our ServiceNow-based platform for training requests and explore next-generation solutions that improve efficiency, compliance, and user experience across the enterprise.

You’ll collaborate with IT, system owners, and process experts to optimize training workflows, implement automation, and manage three scheduled system releases each year. You’ll also research and propose modern workflow or ticketing platforms, potentially driving the transition beyond ServiceNow, to ensure our training systems remain scalable, intelligent, and ready for the future.

Ideal candidates bring hands-on experience with ServiceNow or other workflow platforms, Cornerstone learning management system (CSOD) learning administration in a regulated environment, and a strong background in process automation and system integration. This is an opportunity to make an enterprise-wide impact by connecting technology, governance, and continuous improvement in support of Medtronic’s mission to alleviate pain, restore health, and extend life.

Responsibilities may include the following and other duties may be assigned.

• Serve as business representative for Ask Training, overseeing configuration, documentation, and workflow accuracy to meet the business need

• Partner with IT to manage three scheduled system releases, including user acceptance testing

• Analyze system usage to identify and implement automation or process improvements

• Research and recommend future workflow or ticketing platform options to support scalability and integration

• Design and test automation using ServiceNow Flow Designer, Power Automate, or similar tools

• Collaborate with system leads for Cornerstone learning management system (CSOD) and GTAT to maintain process consistency

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. 

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. 

• Requires a bachelor’s degree and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

Nice to Have

• Experience with ServiceNow or similar workflow/ticketing systems

• Proven ability to design and implement automation solutions

• Strong analytical, documentation, and communication skills

• Ability to work effectively with IT and business partners in a global organization

• Familiarity with Medtronic’s Ask Training application

• Experience leading or supporting a system migration or platform evaluation

• Hands-on experience with learning administration in a regulated environment, preferably CSOD

• Knowledge of AI-enabled workflow tools or low-code automation

• Understanding of validation and change control for regulated systems

• Exposure to Lean, Six Sigma, or continuous improvement practices

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functi