IT Specialist (Hybrid, on-site in Washington, DC & remote)

We are looking for an experienced IT Specialist to join our growing, distributed team and support us in delivering critical technology solutions that help people live better lives.
As an IT Specialist, you will report directly to the Director of IT. In this role, you’ll leverage technical expertise to build and guide our developing infrastructure, as well as lend hands-on technical support to colleagues across the US and Canada. 
As Coforma grows, so do our technology needs. We use a variety of mostly SaaS applications and platforms that require focused, knowledgeable administration. At the same time, we’re always improving and evolving. With that in mind, you’ll be responsible for supporting our existing infrastructure while finding new ways to enhance our capabilities. 
You will be a champion for reliable, stress-free technology and bring hands-on experience in turning long-term goals into actionable plans and solutions. 
Because the IT Specialist will provide support and work directly with users across all company levels, exceptional communication skills, and a customer service mindset are must-haves. 
Let’s work together to build and support an organization dedicated to delivering software and services that make a positive impact.
This role is expected to report to and support our Washington, DC office in person at least twice a week.
Location: Washington, DC (Hybrid — In-office 2-3 days every week)
$117,420 to $143,170 Annual Salary + Benefits + Growth PotentialPlacement within this range will be based on the competency level of the candidate. An offer will be made at one of the following tiers:
Tier 1: $117,420 — Meets minimum qualification/experience requirements. Beyond onboarding, will need additional guidance and training to perform key responsibilities of the role.Tier 2: $130,810 — Experienced and fully-competent. Beyond onboarding, can independently perform key responsibilities of the role.Tier 3: $143,170 — Highly-experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed.
To honor our company-wide equitable pay system, the posted salary range and corresponding tier salaries are non-negotiable.
The job posting for this role will close at 5:00pm PT on Friday, October 11, 2024.The desired start date for this role is early November 2024.
This is a hybrid role that is expected to work on-site at our Washington, DC office at least twice a week. Applicants must currently reside within driving distance of our Washington, DC office to be considered for this position.

What You’ll Do (Responsibilities)

• Manage SaaS tools for all Coforma employees by providing support via IT support tickets
• Work closely with the Director of IT in launching new infrastructure as we continue to grow
• Work with our Office Manager at our Washington DC office and manage our inventory, network, and conference room equipment
• Provide advanced technical support and guidance to Level 1 and Level 2 technicians
• Make a huge impact by helping bring large-scale projects to the finish line

What You Know

• Deep hands-on knowledge of Apple-based systems (we are currently a 100% Mac shop)
• Mac MDM experience with Mosyle, Kandji, or similar
• Asset management experience
• Experience configuring and managing IdP tools such as Okta, advanced workflow work with profile mapping, groups, and application automation
• Extensive experience with Google Workspace Enterprise: user management; groups management; security controls; Gmail, Calendar, and Drive management; DLP; and GAM
• Experience leveraging automation tools such as Google GAM, Python, etc.
• Familiarity with cloud platforms (AWS, Google Cloud, etc) and understanding of cloud architecture and services
• Domain configuration experience utilizing services such as Cloudflare, Google Domains, etc.
• Network experience with network protocols IPv6, IPv4, IPSEC, and VLAN
• VPN experience with platforms such as NordVPN, OpenVPN, etc.
• Strong analytical and problem-solving abilities to design effective automation solutions for various scenarios
• Experience with IT Ticketing systems such as Jira Service Desk or equivalent
• Experience managing several SaaS products, including Slack, Zoom, Adobe Cloud, and monday.com
• Experience managing, supporting, and deploying EDR Tools such as CrowdStrike, SentinelOne, etc.
• A strong customer focus on fixing the issue and fixing it correctly the first time

Who You Are (Requirements)

• Minimum of 5 years of experience supporting IT needs in a SaaS-first environment with both on-site and remote teams
• Minimum of 5 years of experience with Mac MDM sol