Senior Operations Team Lead

<p>&lt;gh-intro&gt;<br/>&lt;text&gt;</p> <p>We are looking for a Senior Operation team lead to join the operations team responsible for driving the translation, implementation, and execution of the global strategic plan for hubs. As a Senior Operations Team lead you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!</p> <p> </p> <p>&lt;/text&gt;<br/>&lt;/gh-intro&gt;</p> <p>&lt;gh-about-us&gt;<br/>&lt;title&gt;<strong>Abot us</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p> <p> </p> <p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability.</p> <p> </p> <p>Our ultimate goal is to make cities for people, not cars. And we need your help on this mission!</p> <p>&lt;/text&gt;</p> <p>&lt;/gh-about-us&gt;<br/><br/>&lt;gh-role-detail&gt;</p> <p>&lt;title&gt;<strong>About the role</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>You will be part of a dynamic team of operation team leads and coordinators and responsible for the in-person onboarding of our drivers. You will translate strategic goals and high-level insights into structured, actionable plans to foster top-in-class experience in our hubs, building strong foundations for early retention of drivers into the platform. This role offers a unique opportunity to drive meaningful impact across Bolt's global operations while developing solutions that benefit our drivers</p> <p>&lt;/text&gt;<br/>&lt;/gh-role-detail&gt;<br/><br/></p> <p>&lt;gh-responsibilities&gt;</p> <p>&lt;title&gt;<strong>Main tasks and responsibilities:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Drive the translation, implementation, and execution of the global strategic plan for hubs.&lt;/point&gt;</li> <li>&lt;point&gt;Monitor and evaluate the performance of hubs, providing guidance and support to ensure targets are met : be fully accountable for the performance, productivity, and quality of the hubs.&lt;/point&gt;</li> <li>&lt;point&gt;Perform root cause analysis for any gaps in target achievements, using problem-solving techniques and presenting findings in a clear, results-oriented manner.&lt;/point&gt;</li> <li>&lt;point&gt;Develop and implement standardized onboarding &amp; support management procedures across all hubs to ensure consistency and efficiency.&lt;/point&gt;</li> <li>&lt;point&gt;Work hand by hand with the operation managers &amp; senior operation specialist to identify and address operational challenges in order to enhance the onboarding process and maximize activation and early retention.&lt;/point&gt;</li> <li>&lt;point&gt;Hire, train, and manage hub supervisors across all locations.&lt;/point&gt;</li> <li>&lt;point&gt;Monitor industry trends and competitor activities to identify opportunities and threats.&lt;/point&gt;</li> <li>&lt;point&gt;Lead by example, fostering an environment where ethical behavior is recognized and rewarded.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;<br/>&lt;/gh-responsibilities&gt;</p> <p> </p> <p>&lt;gh-requirements&gt;</p> <p>&lt;title&gt;<strong>About you:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;You are fluent in written and spoken French and English.&lt;/point&gt;</li> <li>&lt;point&gt;You have experience in thriving in a fast-paced environment.&lt;/point&gt;</li> <li>&lt;point&gt;You are a passionate, people-oriented person who is an excellent communicator.&lt;/point&gt;</li> <li>&lt;point&gt;You are great at making data-driven and metric-driven decisions.&lt;/point&gt;</li> <li>&lt;point&gt;You can effectively communicate in English, efficiently network, and build meaningful relationships with internal and external stakeholders.&lt;/point&gt;</li> <li>&lt;point&gt;You have a significant focus on project and stakeholder management.&lt;/point&gt;</li> <li>&lt;point&gt;You have excellent coaching skills to get people to deliver great results.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;<br/>&lt;text&gt;</p> <p>Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!</p> <p>&lt;/text&gt;<br/>&lt;/gh-requirements&gt;<br/><br/>&lt;gh-perks&gt;</p> <p>&lt;title&gt;<strong>Why you’ll love it here:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Play a direct role in shaping the future of mobility.&lt;/point&gt;</li> <li>&lt;point&gt;Impact millions of customers and partners in 600+ cities across 50+ countries.&lt;/point&gt;</li> <li>&lt;point&gt;Work in fast-moving autonomous te