Senior Technical Writer

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. 

Job Description

Dynatrace Documentation is a critical asset in driving user adoption of our unified observability, security, and business platform, providing navigation through the multi-faceted functionality Dynatrace offers and helping users extract the most value out of Dynatrace. Our team develops the Documentation and enables other Dynatracers to contribute to it.

As a Senior Technical Writer, you’ll own documentation for several product areas and work closely with development teams to deliver the documentation for them.

• You’ll create concise, clear, and accurate product explanations that can be easily grasped by non-technical users.
• Serve as an editor for fellow technical writers and documentation contributors.
• Be the first adopter of Dynatrace.
• Use your technical knowledge to navigate complex use cases and document them in an easy-consumable way.
• Be a user advocate, connecting the perspectives of developers and users together.
• Provide guidance for documentation contributors to enable them to work autonomously.
• Share your knowledge and expertise and mentor fellow technical writers.
• Work in the docs-as-code process using a markdown-based static site, VSCode, and Git.
• Work within a truly global R&D team with a presence across multiple continents.

Qualifications

• Technical degree paired with writing experience OR a linguistic degree paired with technology-related experience.
• 6+ years of experience in technical communication, with a focus on creating user documentation for software.
• Experience in editing other writer’s content.
• Understanding of different content types in the documentation and their purpose.
• Superb level of English.
• Ability to produce clear, precise, and conversational copy for the web.
• Ability to learn quickly and drive to learn constantly.
• Ability to understand both developers and users of software.
• Excellent written and verbal communication skills.
• Experience in agile software development environment.
• Proficiency in Markdown, Git, Jira, and PowerShell.

The following technical proficiencies will benefit you:

• Knowledge of any programming language and experience of using it.
• Knowledge of any query language and experience of using it.
• Knowledge of statistics and data analysis.
• Knowledge of cloud technologies.

Adding a portfolio of your writing examples will benefit your application.

Additional Information

What's in it for you? 

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. 
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.   
• Working models that offer you the flexibility of remote work along with the benefits of in-person collaboration.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.    
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.   
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.    
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all 
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of