Patient Financial Services Representative

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The PFS Denial Specialist I role is vital to ensure that hospital denied accounts are thoroughly reviewed for any opportunity to correct, refile and or appeal claims for re-processing and reimbursement. The role also includes review and rework of all types of PFS denials. Good writing and analytical skills are a must.

Job Description:

Essential Duties & Responsibilities including but not limited to: 
1.    Reviews and completes continuous daily work queue volume of PFS related denials. Monitors days in A/R and ensures that they are maintained at the levels expected by management. 

2.    Analyzes work queues and other system report and identifies denial/non-payment trends and reports them to the supervisor.

3.    Responds to incoming insurance/office calls with professionalism and helps to resolve callers’ issues, retrieving critical information that impacts the resolution of current or potential future claims.

4.    Maintains open communication with third party payor representatives in order to resolve claim issues. 

5.    Utilize CAC or other electronic coder assisting tools available to validate proper coding of CPT/HCPCS/ICD-9/ICD-10 codes. 

6.    Identifies, reviews, and interprets third party denials

7.    Initiates corrected claims and appeals according to payer guidelines.

8.    Initiates denial write off when appropriate after thorough review.

9.    Keeps abreast of all government, managed care and third party hospital coding, billing and reimbursement rules, regulations and guidelines.

10.    Promotes Teamwork and maintains a positive atmosphere when communicating with fellow departmental colleagues both oral and written.

11.    Completes all assignments per the turnaround standards. Reports unfinished assignments to the Supervisor. 

12.    Handles incoming department mail as assigned.

13.    Attends meetings and serves on committees as requested. 

14.    Maintains appropriate audit results or achieves exemplary audit results.  Meets productivity standards or consistently exceeds productivity standards.

15.    Provides and promotes ideas geared toward process improvements within the Central Billing Office.

16.    Assists the supervisor with the resolution of claims issues, denials, appeals and credits. 

17.    Works with the cash team to resolve unapplied cash.

18.    Completes projects and research as assigned. 

Secondary Function:

1.     Enhances professional growth and development through in-service meetings, education programs, conferences, etc.

2.     Complies with policies and procedures as they relate to the job.  Ensures confidentiality of patient, budget, legal and company matters.

3.     Exercises care in the operation and use of equipment and reference materials.  Performs routine cleaning and preventive maintenance to ensure continued functioning of equipment.  Maintains work area in a clean and organized manner.

4.     Refers complex or sensitive issues to the attention of the Billing Supervisor to ensure corrective measures are taken in a timely fashion.

5.     Observes irregularities in the cash/denial posting process and reports them immediately to the Billing Supervisor.

6.     Accepts and learns new tasks as required and demonstrates a willingness to work where needed.

7.     Assists other staff as required in the completion of daily tasks or special projects to support the department’s efficiency.

8.     Performs similar or related duties as assigned or directed.

Organizational Requirements: 
Maintain strict adherence to the Lahey Health Confidentiality policy.
Incorporate Lahey Health Standards of Behavior and Guiding Principles into daily activities.
Comply with all Lahey Health Policies.
Comply with behavioral expectations of the department and Lahey Health.
Maintain courteous and effective interactions with colleagues and patients.
Demonstrate an understanding of the job description, performance expectations, and competency assessment.
Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
Participate in departmental and/or interdepartmental quality improvement activities.  
Participate in and successfully completes Mandatory Education. 
Perform all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications: 
Education:    High School Diploma or equivalent.  Bachelor’s degree preferred.
2-3 years’ experience in a hospital billing/coding