Patient Experience Specialist

Patient Experience Specialist

Announcement # 263539

The Patient Experience Specialist is a key role dedicated to fostering a culture of patient-centered care at Jefferson Healthcare. This position provides professional expertise, coaching, and guidance to employees, healthcare providers, and leadership to support the organization's mission of earning the community's trust and improving its health.

The Specialist is focused on implementing changes that drive positive patient experiences, enhance employee engagement, and improve patient outcomes. This role addresses all interactions and touchpoints across the continuum of care, including the spaces in between, to ensure alignment and seamless service delivery. The ideal candidate demonstrates the ability to work effectively and collaboratively within the workplace, serving as a champion for initiatives that elevate the patient experience and support Jefferson Healthcare's commitment to excellence.

What can we offer you?

• Competitive salary
• Benefits package that is ranked in the top 1% in the state!
• Medical, dental, vision, retirement, PTO and more!
• Work that makes a difference in the community through healthcare
• Opportunities for career development
• A team that works hard, has fun, and supports one another

What you'll need:

• Minimum of five years' experience in healthcare required.
• Bachelor's degree in nursing, health administration, organizational development, public health, or another related field required.
• Experience with change management, and lean six sigma principles working in a complex, integrated health system preferred.
• License/Certification Current Licensure as a Registered Nurse in the state of Washington is strongly preferred.
• Certified patient experience professional (CPXP) preferred.

Schedule: Full time; non-union; non-exempt; onsite

For additional information: Please contact: Seth Ellis - HR Operations Partner | Sellis@jeffersonhealthcare.org

This position will remain open until filled.

Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

* Candidates who accept a written offer of employment must pass a background check and may be required to undergo 11-panel testing for commonly abused controlled substances, including marijuana, in accordance with our policy.