Service Access Team Leader - Urology - 1G

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

 

Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service Access Team Leader who will embrace our mission of Advancing Health Together.

 

The Service Access Team Lead is an integral part of the patient care team in the clinic/service area and is responsible for patient registration activities including patient identification, demographic and insurance updates, check-in, check-out, point of service collections (deductible, copay, coinsurance and balances), referral and order management, and appointment scheduling according to established policies and procedures. The Patient Service Associate Team Lead is responsible for living Duke’s values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work environment. The Patient Service Associate Team Lead will maintain a professional image in appearance and over the phone. The Patient Service Associate Team Lead contributes to ensuring the registration desk and waiting areas safeguard patient privacy, confidentiality and safety and are well maintained and clean.

 

 

 

Job Summary

 

Preparation for clinic

 

• Review listing of today’s patients and next day patients (Department Appointment Report –DAR) Complete prior preparation activities as required by clinic/department area. 
• Manage clinic work queues following appropriate policies and procedures. Missing Registration items that can be cleared for patients prior to or at arrival Referral work queues Orders work queue.
• Obtain Imprest cash bag.

 

 

Identify operational improvements to maximize efficiency and effectiveness of services provided. Communicate opportunities to management

 

Perform other related clerical duties as assigned by Service Access Manager

 

 

Minimum Qualifications

 

Education

 

High school diploma required.

 

Experience

 

Four years of experience in a healthcare setting is required. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in business or healthcare may substitute for four years of experience.

 

Knowledge, Skills and Abilities: 

 

· Strong verbal and written communication skills mandatory. 

· Basic PC skills. 

· Minimum six months data entry experience. 

· Medical terminolog y knowledge 

· Knowledge and understanding of telephone etiquette.  

· Ability to organize and prioritize.

· Ability to provide oral and written instructions. 

· Ability to interact tactfully and courteously with the public. 

· Ability to apply specific departmental policies, rules and regulationsrelating to verifying patient in formation, collecting payments and maintaining records and forms. 

· Ability to establish and maintain effective relationships with other personnel.

· Entry level supervisory skills (coaching/counseling, performance evaluation) 

· Knowledge of staff planning

 

 

 

 

Maintain printers, computers and supplies in the work area. 

 

Change paper, cartridges and manage paper jams in printers and faxes. 

 Maintain adequate supplies at workstation. 

Inventory supplies and request re-order as necessary.

 

Attend meetings and training sessions

 

Attend staff meetings and other clinic meetings as requested.  

Participate in all system, regulatory and policy training. 

Attend PSA education sessions.

 

Comply with all regulatory and compliance policies and processes

 

 

Lead duties in conjunction with Service Access Manager 

 

Coordinates/lead the clerical activities of a shift or work group.  Performs same duties as subordinates.  Assists in the planning of work schedules and duty assignments. Enter time in SAP.  Participate in the interview process of new employees, provide feedba ck for hiring and termination decisions.  Motivates and counsels employees on work performance.  Instructs staff in