Client Delivery Executive (Life & Annuity) - Onsite

Req ID: 363858 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a Client Delivery Executive (Life & Annuity) - Onsite to join our team in Dallas, Plano, McKinney, Texas (US-TX), United States (US).

 

We are seeking a seasoned Client Delivery Executive (CDE) to lead a major Life & Annuity insurance account spanning multiple geographies, delivery towers, and service lines. This is a high‑visibility, high‑impact leadership role responsible for overall account governance, client satisfaction, delivery excellence, and financial performance for a portfolio exceeding $50M in annual revenue.
The ideal candidate brings deep industry expertise, a strong command of enterprise delivery operations, and the executive presence to influence senior client stakeholders while driving transformation, innovation, and growth.

This role requires regular onsite presence (minimum 4 days/week) at the client office in the Dallas/McKinney region.

 

Job responsibilities:

 

• Responsible for leading a team of practice delivery executives and leads and drives overall account governance, client satisfaction, delivery excellence and margin growth for a multi-geo, multi-towered enterprise account.
• Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities.
• Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change and leverage technology for competitive advantage.
• Work collaboratively with Client Executives to develop customer relationships, identify, and manage relationship risk, and grow account reference-ability.
• Negotiates contracts that are executable and able to deliver SLAs and ‘as sold’ financial performance.
• Successfully deliver P&L for a large Insurance account inclusive of revenue, cost, margin, and cost containment goals.
• Ensure accurate and timely revenue/cost/margin forecasts for the account.
• Improve delivery productivity, innovation/automation, delivery transformation, service delivery for the account portfolio.
• Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~50+M), problem solving, etc.
• Hire, coach, and develop talent to achieve growth, profit, NPS and contractual performance goals.
• Manage Sales Enablement – ensure tight integration with delivery teams for delivery led sales initiatives.
• Responsible for sales support and deal accuracy within Insurance
• Partner with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality and overall portfolio health and growth.
• Be recognized as a proactive, influential and strategic delivery leader by the client and within NTT DATA
• Drive change, enable AI adoption, drive savings in operational spend and discretionary spend through AI.

 

Minimum requirements:

 

• 10 years in a delivery management role managing multi-practice accounts
• 10 years of experience with application development, maintenance operations, global delivery
• 5+ years of experience with (CXO) level interaction
• 5+ years of experience with implementing transformation, automation, AI
• Knowledge of the industry and relevant COTS products

 

 

Additional Qualifications:

 Experience managing multi‑tower delivery environments including Infrastructure, Applications, and End‑User Services.

• Strong understanding of cloud platforms (AWS, Azure, GCP) and hybrid infrastructure models.

• Experience with policy administration systems, claims platforms, and Life & Annuity operational workflows.

• Proven ability to lead large global teams across multiple geographies and time zones.

• Strong command of ITIL processes, service management tooling, and operational governance frameworks.