Manager, Membership and Contract Administration

As part of the Commercial Contracting organization, the Manager, Membership is responsible for the management of the GPO/IDN Membership Team. The Manager supervises a team of Membership Specialists and oversees the day to day operations of membership maintenance activities, including monitoring compliance with all policies, procedures, and good financial practices, including SOX. 

Essential Duties & Responsibilities

• Responsible for the proactive and ongoing accurate administration and maintenance of GPO or IDN memberships and LOC/Rebate eligibility memberships. Conduct audits and spot checks on membership and eligibility groups to ensure accurate pricing, commitment tracking and admin fee or rebate payments.
• Provide training and coaching to aid in the development of the Membership Specialists. Conduct individual 1:1’s, group training and performance evaluations for all direct reports. 
• Develop and maintain clear Membership processes and procedures.
• Ongoing audit of Membership and customer ship-to contract eligibility.
• Collaborate with the Sales Contracting Analyst Teams to ensure the effective implementation and launch of new agreements and the assignment of customers to the appropriate pricing and rebate tier levels.
• Audit Monthly and Quarterly rebate membership validation files processed by team.
• Publish weekly trackers for  activations (Pending, completed and declined)
• Manage and monitor team mailbox to ensure timely response to eligibility inquires and requests so that customer orders are not delayed.
• Work effectively with internal customers (Field Sales, Sales Contract Analysts, Sales Processing, Customer Care, Finance, and Data Governance) and external customers (GPOs, IDNs, Trading Partners) to resolve pricing/membership disputes.
• Subject Matter Expert (SME) for Membership.  Test new systems and enhancements prior to implementation and provide project support to management.
• Manage the GPO Cross Reference Tool (cross references ICU Medical UID number to GPO Member ID #).
• Support contract renewal and analysis process by analyzing sales and membership lists as requested.
• Manage contract expirations and extensions in conjunction with the Sales Contracting team.
• Identify and document any gaps in contract membership process and work with peers/management to resolve.
• Review Ship-To / Sold-To Change Reports from Data Governance to determine if contract or membership maintenance is needed.
• Maintain Operating Procedure, training material and job aids for the Membership Team.
• Special projects assigned by management.
• Work on special assignments as assigned.

Knowledge & Skills

• Demonstrated ability and methods to manage a team in a remote work environment.
• Demonstrated ability to establish key metrics for measuring individual performance and overall team deliverables. 
• Understanding of end-to-end commercial contracting operations and how accurate customer pricing is maintained with this ecosystem.  
• Individual should possess good problem solving skills, the ability to plan, organize and manage a variable workload and meet deadlines with accurate results. 
• Must possess good oral and written communication skills. 
• Skill and ability to accomplish goals with little or no supervision and determine when escalation of issues is necessary 
• Interact with external customers and internally with cross-functional teams to resolve contract pricing or membership issues. 
• Experience in Model N or similar gross to net revenue management software system. 
• Intermediate-Advanced level knowledge of Microsoft Office (Word, Excel) is required. 

Minimum Qualifications, Education & Experience 

• Must be at least 18 years of age
• Bachelor’s degree from an accredited college or university is required. Master’s degree preferred.
• Minimum 5 years of experience required

Work Environment

• This is largely a sedentary role. 
• This job operates in a remote/home office or a professional office environment and routinely uses standard office equipment.
• Typically requires travel less than 5% of the time