Physician Services Coordinator

About Altais:

At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people. 

In this role, the Physician Services Coordinator, serves as the internal primary contact for all service lines provided by Altais to their physicians. The Physician Services Coordinator support day to day administrative operations and provide exceptional physician service to network physicians and office staff; assists and monitors physician participation from the point of entry throughout their tenure with Altais. These includes advocating internally and externally on current and future products, services, and operational processes; actively and positively promote Altais’ overall strategic goals, core values, and communications; supports the development, maintenance and overall enhancement of relationships with Altais physicians and their staff. The role also services as primary patient portal representative; ensuring smooth transition for physicians and office staff.

You will focus on:

• Positively supports organizational and departmental strategies and goals.  Promotes overall tone, providing outstanding physician service (written and verbal); ensuring high quality professional communication and timely service to the network.  Promotes positive relations with physicians and office staff ensuring long-term, helpful relations. 

• Acts as an internal and external liaison and resource to Altais Physician Services Representatives II, physicians and office staff; primary focus on representing Altais Physician Services Department and resolving challenges in an expedited manner. 

• Independently works with internal departments to communicate challenges and deficiencies on behalf of the physician network and expedites resolution.   Escalates challenges to direct supervisor or appropriate department.  Utilizes and applies Altais’s systems, policies and procedures and tracking tools to ensure challenges are resolved and tracked in an efficient and timely manner. 

• Serves as the first contact for physician network support for Altais’s electronic network tools). Deploys EpicLink and the Provider Engagement Portal to contracted Altais offices.  Works internally and externally; providing education, training, and day to day support. 

• Participate(s) and represents Physician Services in multi-department work groups when appropriate; problem solving/resolution (access, quality of care, claims issues); responsible for the documentation, communication, tracking/trending, completion of tasks for Physician Services.

• As new physicians are recruited, you will support internal departments with onboarding new physicians and staff that are joining Altais or existing groups and practices.  Assist, as needed, account set ups, agreements, and paperwork to ensure best practice utilization with Altais products, e-tools, tools and services. 

• Facilitate, support and complete administrative tasks associated with physicians and office staff requests.  Identify, track and trend physicians, staff and/or practices that are entering, retiring, or relocating Altais. 

• Schedule and facilitate internal and external meetings, as necessary, to ensure all relevant issues are discussed and resolved (i.e. contracting, claims, administrative issues); promote positive relationships between the Providers and Altais.

• Attend relevant meetings, develop and manage work plans, to track and report trends, issue accurate minutes and facilitate appropriate follow up in timely manner

• Educate physician practices regarding new and existing policies and procedures, including but not limited to medical management review processes, claims payment policies and processes, clinical coding po