Pharmacy Clinical Consulting Senior Advisor –East Region - Remote (Cigna Pharmacy Management)

Pharmacy Clinical Consulting Senior Advisor –East Region

Baltimore/Washington DC Metro Area, Eastern Virginia and the Carolinas

Work from Home: Preferably Eastern PA, MD, NC or SC

As part of Cigna Pharmacy Management, the Pharmacy Sales Senior Advisor is a licensed clinician who serves as the primary pharmacy benefits subject matter expert supporting Cigna Pharmacy clients within an assigned geographical market(s) and client size band. 

The Pharmacy Sales Senior Advisor position will be responsible for developing and maintaining relationships with internal stakeholders including the medical sales teams and pharmacy underwriting organization as well as external brokers and consultants. The primary objective of this role is supporting long-term client retention and growth, while achieving Cigna's corporate strategic goals. The Sales Senior Advisor also provides pharmacy product and clinical expertise in support of the Medical Sales teams as well as the Pharmacy Implementation organization.

This position is responsible for working with Cigna Pharmacy’s most sophisticated accounts - many with unique custom requirements, pricing or service guarantees – while working with multiple internal stakeholders at Cigna and Evernorth, as well as external influencers (e.g. consultants, producers and decision makers in the Benefits organization or the Financial and/or C-Suite of our clients).

The primary roles of the Pharmacy Clinical Consulting Senior Advisor are:

• Retain the assigned book of business through proactive portfolio management, including understanding of available performance guarantees and pricing strategies in order to renew clients and preserve earnings.
• Participate in client meetings and presentations to review client performance and sell in the suite
• pharmacy management programs and solutions that align to Cigna's overall value proposition of lowering total healthcare costs. 
• Act as the Pharmacy Sales Leader for complex renewals involving PBM-specialist consultants where we are typically competing against commission generating group purchasing organizations/ Coalitions.
• Cultivate meaningful, productive, mutually beneficial relationships internally and externally by gaining the confidence and trust of key stakeholders through honesty, integrity and reliability.
• Educate and consistently advance the knowledge of pharmacy within the Cigna Medical sales organization. This includes deep dives on products and services, as well as championing an understanding of the clinical integration points across benefits.
• Communicate effectively, delivering multi-modal messages that convey a clear understanding of the unique needs of the different audiences requiring interaction. Proactively anticipates communication needs in order to remove ambiguity.
• Actively participate in finalist meetings for existing business where necessary
• Gather and share relevant competitive intelligence in support of retention and new sales efforts.
• Acts as the clinical subject matter expert supporting medical sales team or the pharmacy
• Implementation team with escalated pharmacy benefit issues, when necessary
• Manages complexity, by analyzing and making sense of a considerable volume of sometimes contradictory information to effectively solve problems. Asks the right questions and attentively listens to others.
• Stays abreast of clinical pharmacy practice guidelines, including the new drug pipeline, biosimilars, gene therapies, upcoming patent expirations, etc

Additional Responsibilities:

• Partner with the Client Manager and Pharmacy Market Manager on Pharmacy Carve In opportunities, including Pre-Sales, RFP response writing, pricing/bid strategy, and creating and presenting the finalist presentation.
• Join Medical only client meetings as a Pharmacy subject matter expert where appropriate and where it presents opportunity (specialty medical carve out defense or PBM carve in potential).
• Facilitate meetings with clients and brokers to resolve service concerns; act as escalated issue contact for pharmacy issues when contacted by the medical sales teams. 
• Support detailed ad-hoc analysis of pharmacy claims utilization in order to provide clients with proactive consultation as well as manage follow-up questions that may arise.
• Provide executive support for pricing, audit, and contract questions as requested by internal partners managing these efforts.
• Translate pharmacy coverage rules and formulary decisions based on Cigna policies with support of Clinical program development partners.
• Any other tasks as defined by management and/or client needs not named above as required to support our internal and external stakeholders, clients and partners.

Qualifications: