Senior Manager, Operational Readiness

Overview

About Suffolk

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.

 

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

 

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

 

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here.

 

Role Summary

Reporting to the Director of Process Excellence, the Senior Manager of Operational Readiness will play a key role in supporting and enabling project teams to deliver projects “the Suffolk Way.” This role is about empowering teams to succeed by providing operational coaching and guidance on Suffolk’s operations playbook, processes, and procedures.

 

This individual will develop and deliver coaching that helps teams understand and apply best practices across the project lifecycle. A critical aspect of this role involves visiting projects at key milestones—such as project startup, project closeout, and other pivotal moments—to provide hands-on coaching and support.

 

The ideal candidate will have exceptional interpersonal and communication skills, with the ability to deliver content in a succinct, supportive, and relatable way, fostering trust and confidence with field teams and operational leaders.

 

In addition to coaching on Suffolk’s operations playbook, this leader will be a Procore process expert, deeply understanding the nuances, workflows, and keystrokes of Procore. They will be expected to stay continuously informed of new features, tips, and best practices, ensuring they can advise and enable teams to leverage the system effectively and in alignment with Suffolk’s operational playbook.

 

This role will also focus on upholding Suffolk’s processes and standards, promoting a culture of excellence through consistency, lessons learned, and knowledge sharing. By creating an environment where best practices are continuously refined and shared, this leader will help Suffolk drive consistency across teams and regions while encouraging continuous improvement.

Responsibilities

• Provide hands-on, role-specific coaching and guidance (often in person) to help teams effectively deliver the Suffolk Way.
• Develop and deliver process-focused trainings that bring Suffolk’s Operations Playbook to life, translating best practices into practical, actionable steps for project teams.
• Design, deliver, and continuously improve operational trainings to support emerging markets and sectors, ensuring teams are equipped for success.
• Support projects at critical milestones, such as startup and closeout, by partnering with Ops Ex and regional leaders to ensure alignment with process requirements and company standards.
• Act as Suffolk’s Procore process expert, with a deep understanding of the nuances, workflows and keystrokes of the system:
  • Stay current on new features, tips, and best practices, proactively sharing updates with teams.
  • Provide coaching on how to maximize Procore’s c