Senior Service Support Assistant

Job Title

Senior Service Support Assistant

Job Description

Position Summary:

Our Services division offers a service portfolio, which includes maintenance services, process optimization, system upgrades and modifications throughout the material handling system's life cycle at airports. The Site Office Manager – Administrative Manager – Work Order Coordinator works closely with the Operations and Maintenance Manager and is responsible for the Services Operations for our baggage handling system at the respective airport.  Provides leadership, management and direction to an operations and maintenance team to achieve safety, quality,  productivity, cost objectives, along with meeting customer  service goals

 

Essential Functions (Job Duties and Responsibilities):

• Manages a large group of diverse employees in coordination with the site manager
• Ensure quality of maintenance executed on-site according to contract agreed with the customer(s)
• Manage system issues on-site with the maintenance team and the customer
• Conduct daily meetings with client for the purposes of status reporting as required
• Setup and maintain work schedule and work orders to ensure fulfillment of contract deliverables and more.
• Assist manager by overseeing and managing the administrative elements of the Baggage Handling System services contract in the manager’s absence
• Act as VI representative for operational and safety meetings with the Airport, TSA, and the airlines when needed
• Ensure proper levels of supplies (spare parts, tools and office supplies) and manage vendor interactions.
• Work closely with VI personnel regarding site related issues.
• Initiate and implement process improvements to ensure continuous improvement of the maintenance performance to the contract.
• Generate daily operational reports and conduct analyses of overall health of the baggage handling system
• Assist the O&M Manager in formulating monthly contractual reports
• Conduct periodic safety audits and staff safety training
• Coordinates with Lead Engineers and inspects repairs and maintenance activities
• Sets priorities, distributes work, monitors progress and quality in coordination with O&M Manager
• Ensures all maintenance activities are executed properly and in time in a large and complex environment
• Implements new procedures and takes care of knowledge transfer.
• Possesses good overview of the work to be done, determines the most efficient and effective working method.
• Anticipates problems, which disturb the daily operation.
• Ensures that employees comply with the company rules, standards and key values at VI (acts as a role model).
• Develops employees so that they can cope with the demands of their current and possible future positions Vanderlande Industries.
• Supervises and implements actions to better employee well-being, health and safety on the job (training, safety inspection rounds, safety program etc.).
• Acts as a Safety Advocate
• Manages the daily operation, leads and sets direction of the team in coordination with the O&M Manager
• Maintains and enforces policies and procedures including but not limited to: Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, etc.
• Generate standard operating procedures.

 

Required Education and Experience:

• At least 8 years administrative and technical experience in all aspects of operations and maintenance of a complex conveyor system, particularly preventive and predictive maintenance.
• Experienced with MS Office and Computerized Maintenance Management Systems
• Experienced with processes and procedures in on-site maintenance locations, preferably at airports
• Leadership experience, capable of working with teams
• Competent customer oriented professional who can work independently and accurately
• Ability to anticipate customer and team needs and act accordingly.
• Willing to work long hours in a stressful environment at nights and on the weekends
• Valid Drivers License

 

Other Requirements:

Must be able to attain and sustain an Airport I.D. Badge

 

Preferred Qualifications:

• Bachelor’s Degree in Operations or Engineering preferred
• Airport and Warehouse Operations experience
• Conveyor services or material handling services experience

 

Knowledge-Skills-Abilities (Competencies):

• Team Player
• Adaptable
• Strong Verbal and written communication skills
• Working knowledge of computers and equipment
• Ability to work under pressure
• Ability to Problem Solve
• Ability to manage, coach, and guide em