Field Specialist, Model e

Field Specialist, Model e 

 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

What you'll do...

• Drive Best-In-Class customer experience at Ford Dealers within a designated region 
• Travel regularly in the Field, sometimes overnight, meeting with Dealers in-person to build rapport and establish credibility
• Analyze and identify areas of opportunity using data, with the ability to communicate performance, and consult with Market Area/Regional personnel on meeting key objectives via Organizational Meetings, virtual meetings, distribution of reporting and best practices, etc.
• Participate in and support various business growth Dealer meetings: monthly all-Dealer calls, Grass Roots Ready for Retail meetings, Guest Experience Immersion, National Dealer Meeting, etc.
• Collaborate and build relationships with key stakeholders to drive adoption of brand-differentiating customer experiences:
  • Market Area/Regional personnel including weekly priority calls
  • Marketing, Sales, and Field Operations personnel in the General Office
  • Customer Experience and Customer Service General Office Teams
• Present compelling business case proformas and implement programs, events (promotions, incentives, training sessions, etc.), and advertising/merchandising strategies toward meeting/exceeding Customer Experience objectives
• Train and consult Dealers on adoption of technology that support delivery of brand-differentiating customer experiences 
• Conduct ongoing analysis of Dealer customer advocacy (NPS) scores to identify areas of improvement, develop and execute action plans 
• Support customer handling by ensuring Dealers are familiar with customer handling tools and resources, and escalate concerns where appropriate
• Provide support for Market Area/Regional personnel regarding:
  • Communication of programs, events, and training to drive success toward objectives
  • Dealer best practices 
  • Dealer consultation regarding effective implementation of programs and advertising/merchandising (POS) strategies
• Engaging with Dealers to improve delivery of remote experiences like mobile service, pickup and delivery, and online service reservations
• Assist in preparing and presenting business development presentations conducted by the General and Regional Manager (Grass Roots meetings, all-Dealer calls, etc.).
• This position is a hybrid field position located in Kansas City, MO 

 

 

You'll have... 

• Bachelor’s degree in business administration, Marketing, Sales, Hospitality, or related field of study.
• 3+ years of professional outside/field sales experience required, must have experience traveling in a sales role.
• Ability to travel in-market [up to 4 hour drive time] & may require overnight travel in-market 
• Minimum travel required: 3 or more days per week to local sites within region 

Even better, you may have...

• Strong interpersonal skills; negotiation, selling, presentation skills, relationship building, etc.
• Proficiency in Microsoft Excel 
• Effectively manage multiple diverse priorities simultaneously and deliver high quality results on time.
• Proficiency with Microsoft Office to communication and time management
• Ability to complete work assignments on or before given deadlines
• Prior Dealer retail experience and experience with Dealer Management Systems 
• Attention to detail, organizational skills 
• Ability to establish measurements and success metrics where standards do not exist
• 2+ years of experience scheduling in-person meetings with clients
• Highly organized and efficient with time management, follow-ups etc. 
• Hold self / others responsible and accountable for delivering results
• Ability to plan assignments, organize priorities and deliver results 
• Ability to work in a fast-paced work environment with shifting priorities
• Ability to overcome objections 
• Self-motivated
• Willingness to relocate for career development opportunities and growth within the organization

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