Patient Registration Clerk - Canton-Potsdam Hospital (Part Time)

Job Title: Patient Registration Clerk 

Department: CPH Patient Access Services 

Location: Canton Potsdam Hospital (Various locations to train and work out; will require travel.) 

Hours Per Week: 22.5 Hours  

Schedule: 7.5 hour shifts primarily evening and overnight shifts; NOTE: Training with be full time and primarily day shift at multiple locations, then switch to variable shifts/days; every other weekend and holidays. 

SUMMARY: 

Patient Registration ensures a compassionate first impression, collecting health information, verifying insurance, processing co-payments, and scheduling appointments. They will also manage pre-access procedures across the hospital. Additionally, the role includes shared responsibilities for the hospital’s telephone switchboard. 

RESPONSIBILITIES: 

Registration 

• Interview patients and/or family members in person or by phone to collect demographic, financial, and medical information. 

• Perform name inquiries and identify patients accurately per policy. 

• Collect complete demographic information, including address, phone number, and employer. 

• Gather medical information, including the patient’s complaint. 

• Explain consent forms, obtain signatures, and witness them legibly with no omissions. 

• Obtain and scan identification documents. 

• Complete registration within five minutes for preregistered patients and ten minutes for others. 

• Contact physician offices to confirm patient details. 

Revenue Cycle 

• Review and scan insurance cards, checking for precertification and payer requirements. 

• Collect full financial information: payer name, ID and group numbers, subscriber and guarantor details, and precertification numbers. 

• Assign the appropriate financial class and insurance code. 

• Perform real-time eligibility verification and scrub registration in Epic; correct errors promptly. 

• Check insurance eligibility via appropriate websites. 

• Complete the Medicare Secondary Payer Questionnaire for eligible patients. 

• Complete all required Medicare admission forms. 

• Verify third-party and Worker’s Compensation benefits as per policy. 

• Collect copays, co-insurance, and deductibles at registration. 

• Refer patients to the Financial Advocacy Program when applicable. 

• Balance the cash drawer, issue receipts, and secure the cash drawer daily—no exceptions. May also manage the daily security of the cash safe. 

Switchboard 

• Answer phones courteously and professionally; respond promptly to patient and customer needs. 

• Answer calls within three rings, always identifying yourself. 

• Serve as answering service for physicians and page providers as needed. 

• Complete all required paging for outpatient and admission areas. 

• Maintain call schedules and provider away notices. 

• Manage hospital lockdown procedures from 8:00 PM to 6:00 AM. 

• Monitor life support alarms and report critical alerts to the appropriate personnel. 

• Provide directions to patients and visitors. 

• Coordinate bed requests and patient assignments. 

• Perform other clerical duties as assigned by the Patient Access Manager. 

Customer Service 

• Demonstrate strong customer service by treating all patients and staff with respect and discretion. 

• Show empathy while remaining objective and professional. 

• Communicate delays and respond to patient requests promptly; notify the manager of wait times exceeding 15 minutes. 

• Greet each patient and introduce yourself by name and role. 

• Manage the waiting room and assist with patient arrival needs. 

• Direct patients to ED registration when needed. 

• Welcome patients in a friendly and courteous manner. 

• Report incidents, errors, or patient complaints to the manager. 

• Maintain patient privacy and confidentiality at all times. 

• Identify and report any environmental safety hazards to appropriate departments. 

• Present a professional appearance, demeanor, and speech. 

Development 

• Train and orient new staff members. 

• Actively participate in Patient Access meetings, training sessions, and in-service education. 

• Attend both required and optional educational sessions. 

• Participate in departmental and organizational performance