Ticketing Operations Delivery Senior Specialist F4L Lisbon

About FAN4LIFE
FAN4LIFE is delivering full ticketing services powered by the ticketing solution SECUTIX, 

We are looking for a qualified professional to join our FAN4LIFE team, whose mission is to plan and deliver onsite operations (access control, box offices) for high-visibility world-class events, 

You will work with very high-brand clients and renowned venues in sports and live entertainment and experience the ultimate thrill of seeing millions of spectators benefit from the results of your work, 

You will join a dynamic and fast-paced environment and work with cross-divisional internal teams across multiple geographies (CH, UK, FR…) 

The position is based in Lisbon (PT)

 

Key Responsibilities

• Coordinate all aspects of ticketing operations that take place in the venues (including with Client and Venue). 
• Prepare onsite logistics for ticket sales and/or distribution at events, ensuring smooth operations and customer satisfaction. 
• Plan, manage, and coordinate with Client the temporary recruitment of staff to deliver onsite operations. 
• Plan and allocate various daily tasks to the onsite operations team (including volunteers). 
• Train all onsite staff to deliver onsite operations for ticket sales and/or access control operations. 
• Liaise with venue staff, event organizers, and other stakeholders to address technical issues, emergencies, or special requests. 
• During events, provide onsite technical support, ensuring the smooth operation of ticketing and access control systems. 
• Document and report incidents, resolutions, and equipment malfunctions for postevent analysis and improvement. 
• Collaborate with internal teams and external vendors to implement system enhancements and ensure customer satisfaction.

Qualifications

• Masters’ degree in IT, security management, business, or a related field preferred. 
• Minimum 3 years of experience in ticketing, in major sports events or large international events, in a relevant role. 
• Success operations oriented. 
• Strong problem-solving, decision-making, and customer service skills. 
• Ability to work under pressure and adapt to changing circumstances in a fast-paced environment.
• Strong communication, teamwork, and leadership skills. 
• Proficiency in English (spoken & written), French is a plus

"SECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals. Its emblematic customers include the UEFA, Ópera National de Paris, Centre Pompidou, Paléo Festival, Musée Picasso Paris and many more. 
SecuTix is a Swiss company delivering a portfolio a SaaS solutions for the event industry.
We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution.
We are serving more than 150 customer sites with a customer centric attitude and startup mindset.
SecuTix is headquartered in Lausanne, Switzerland. We have development centers in Ho Chi Minh City, Vietnam and in Granada, Spain, and have sales offices located in Paris, London, Madrid, Munich, Amsterdam and Miami."