Technical Scale Customer Success Manager

Who Are We?

Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

Our customer base is growing faster than ever! We’re looking for Customer Success Managers who thrive in dynamic environments and are passionate about helping technical users succeed at scale.

In this role, you’ll manage a large portfolio of customers, using a mix of 1:1 and 1:Many strategies to help users achieve and exceed their goals with Postman. You'll lead targeted customer engagements based on data signals, combining strategic 1:1 conversations with smart, scalable tactics where they have the greatest impact.

This role is perfect for ambitious and adaptable individuals who are excited to rethink what Customer Success looks like at scale — combining strategic thinking, a passion for technology, and a strong focus on customer outcomes.

You’ll join a team that embraces innovation, fast learning, and continuous improvement as part of how we operate. We’re building new models, evolving quickly, and shaping the future of Customer Success together.

This is a remote role based in the US, preferably on the East Coast.

What You'll Do

• Scalable Account Strategy:
  Help customers succeed by driving adoption, value realization, and growth across a dynamic portfolio. You’ll focus on targeted engagements based on customer signals, combining strategic 1:1 conversations with smart 1:Many approaches where they can make the biggest impact.
• Proactive Portfolio Management:
  Review surfaced customer signals to identify adoption risks, engagement gaps, and opportunities for deeper platform usage. Take thoughtful, proactive steps to strengthen adoption, expand use cases, and drive long-term customer success with Postman.
• Cross-Functional Collaboration:
  Work closely with Sales to expand use cases and identify new opportunities. Partner with Renewals to support on-time contract renewals. Share customer insights with Product to reduce friction and help influence the roadmap. Ensure customer context and updates are accurately captured to support seamless collaboration across teams.
• Continuous Learning and Improvement:
  Drive continuous improvement by embracing change as part of how we operate and grow. You'll experiment with new approaches, adapt quickly based on what you learn, and help shape better ways to deliver customer success at scale.

About You

• Experienced Professional:
  3+ years in Customer Success and a technical, customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Developer Advocate, or Implementation Specialist). Proven ability to guide technical audiences (especially developers or API users), drive strategic customer outcomes, and enable change management within customer organizations to support broader adoption of new workflows and tools like Postman.
• Strategic Flexibility:
  Comfortable balancing 1:1 and 1:Many strategies depending on customer needs. Skilled at adapting playbooks, engagement plans, and messaging to fit evolving goals across your portfolio.
• Analytical Skills:
  Confidence in using customer usage data to guide your strategy, identify adoption gaps, and spot new opportunities for growth.
• Communication Excellence:
  Strong verbal and written communication skills. Able to translate technical workflows into clear, actionable guidance for technical and business audiences alike.
• Problem Solving & Adaptability:
  Resourceful, solution-oriented, and resilient. Comfortable experimenting with new strategies and learning from outcomes in a fast-p