Regional Operations Specialist (Full Time)

Job Title:

Regional Operations Specialist

Department/
Exempt, Non-Exempt

Administration/
Exempt

Company Philosophy

Arrow Senior Living Management wants every person who chooses to join our team to understand that they play a very important part in a much larger story of residents’ lives. It is our hope that Arrow team members create joy-filled memories with this respected generation. And because there is no greater gift that someone can give than their time, we thank you for your generosity.

Key Accountabilities

1) Be the “Go-To Guide.” Train and provide ongoing guidance to Operations Coordinators and/or Business Office Directors, depending on your specialty focus.

2) Be an “Accountable Accountant” or an “HR Guru” depending on your specialty focus. Whether helping Operations Coordinators manage resident occupancy, ensure accurate resident billing, or correctly apply payments and credits to resident accounts, it is your responsibility to review and audit work to ensure comprehension and compliance. When helping Human Resources, you will be an expert on Arrow’s HR practices, providing education and guidance in HR matters.

3) Be a “Scenery Strategist.” Oversee projects and tasks assigned from the Arrow Senior Living Regional Operations team to community staff as requested and follow up regularly to check timeliness and accuracy of completion.

4.) Be an “Engaging Expert,” by creating Arrow alignment at the property level in projects and efforts related to creating a great place to work and live.

Duties

This position description is designated to outline primary duties, qualifications, and job scope, but not limit the individual or the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

• Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident’s needs.
• Provide first-class customer service.
• Implement efficient processes and protocols to support daily operations within each community.
• Ensure the tasks of Operations Coordinator and/or Business Office Directors (depending on your specialty) are being completed as required. Provide follow-up training as needed.
• Establish close relationships with all regional team members, service lead members, and home office staff to deliver the best possible results and feedback to ensure successful outcomes.
• Identify potential breaches of Arrow policy as well as state regulations and implement corrective measures to ensure adherence and overall understanding.
• Assess situations, uncover problems, identify potential solutions and make informed decisions regarding front desk policies.
• Provide guidance to community leaders to ensure growth and professional development.
• Provide training, both during orientation and throughout tenure, to community leaders.
• Build positive employee relationships by ensuring fair and consistent personnel management. 
• Identify and develop Operation