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Senior Director of Research & Evaluation
Upwardly GlobalUnited States - Remote, United StatesRemotefull_timeVerifiedPosted 25 Nov 2025
💰 $150,000/yr($135,000/yr – $150,000/yr)
About the role
Location: Remote
Reports to: President
The Senior Director of Research & Evaluation will serve as Upwardly Global’s senior leader responsible for strengthening and evolving the organization’s impact measurement, research agenda, and learning culture. Building on UpGlo’s existing theory of change, organizational KPIs, and established impact framework, this leader will guide the next generation of measurement, ensuring our approach reflects our new organizational strategy and captures the full complexity of our work across Direct, Connect, and Talent portfolios.
This role will update and operationalize our Theory of Change; refine and expand our enterprise metrics; incorporate culturally responsive frameworks; and develop new methods to measure outcomes, long-term economic mobility, and systems-level change. The leader will also guide research on workforce, immigration, and AI trends and chair an internal steering group, ensuring insights flow into program design, product development, and organizational strategy.
The ideal candidate is a sophisticated, strategic measurement leader who can translate data into action, guide cross-functional partners, and strengthen UpGlo’s position as a field-leading voice on immigrant workforce integration.
Key Responsibilities
Reports to: President
Position Overview
The Senior Director of Research & Evaluation will serve as Upwardly Global’s senior leader responsible for strengthening and evolving the organization’s impact measurement, research agenda, and learning culture. Building on UpGlo’s existing theory of change, organizational KPIs, and established impact framework, this leader will guide the next generation of measurement, ensuring our approach reflects our new organizational strategy and captures the full complexity of our work across Direct, Connect, and Talent portfolios.
This role will update and operationalize our Theory of Change; refine and expand our enterprise metrics; incorporate culturally responsive frameworks; and develop new methods to measure outcomes, long-term economic mobility, and systems-level change. The leader will also guide research on workforce, immigration, and AI trends and chair an internal steering group, ensuring insights flow into program design, product development, and organizational strategy.
The ideal candidate is a sophisticated, strategic measurement leader who can translate data into action, guide cross-functional partners, and strengthen UpGlo’s position as a field-leading voice on immigrant workforce integration.
Key Responsibilities
Organizational Measurement, Learning & Adaptation
- Serve as a strategic thought partner to executive and program leadership, helping the organization rigorously determine what we should measure, why it matters, and how those insights can meaningfully shape program design, product decisions, and organizational priorities.
- Update and evolve Upwardly Global’s existing Theory of Change to reflect organizational strategy, shifts in the labor market, and emerging service models.
- Refine and expand current organization-wide KPIs and impact measures, ensuring clarity, alignment, and relevance across Direct, Connect, and Talent lines of work.
- Embed equity-minded and culturally responsive evaluation frameworks, ensuring measurement practices recognize diverse experiences, minimize bias, and reflect our mission.
- Lead the design of new methodologies to assess outcomes, long-term career mobility, employer partnership value, and systems change.
- Develop organizational learning routines, including dashboards, synthesis documents, quarterly reviews, and cross-team learning forums that connect evidence to decision-making.
Research & Evaluation
- Lead a proactive research agenda focused on workforce, immigration, economic mobility, and AI-driven shifts, translating insights into actionable guidance for program, product, and IT teams.
- Design and oversee mixed-methods evaluations to understand program effectiveness, user journeys, employer outcomes, and long-term impact.
- Manage external evaluation partners as needed, including scoping, research design, and synthesis.
- Produce timely, accessible findings to support fundraising, board reporting, and public communications.
Research Steering Group Leadership
- Chair an internal research steering group, convening internal and external experts to analyze sector trends, labor-market shifts, employer needs, and the role of AI in shaping opportunity.
- Translate insights into recommendations that influence coaching models, employer engagement, content development, and product/platform enhancements.
Data, Analysis & Technology Partnership
- Manage and mentor the Director of Data & Analysis, providing strategic guidance and professional development.
- Work closely with the Salesforce team to evolve data architecture, collection tools, and analysis capabilities.
- Partner with program and product teams to ensure data collection is equitable, user-centered, and aligned to learning goals.
- Ensure all measurement and research practices uphold ethical data standards, including transparency,
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