Patient Access Specialist

About Us: Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. Artera is on a mission to personalize medical decisions for patients and physicians on a global scale.
Under general supervision, as a member of the Billing Department, the Patient Access Specialist is responsible for performing a diverse range of administrative tasks, patient registration processes, and financial support functions. The specialist communicates with patients, healthcare professionals, and insurance providers to ensure a positive customer experience and efficient revenue cycle.

Essential Responsibilities:

• Enter all client, patient demographic and financial information received from provider orders accurately into the billing information system.
• Verify patient insurance eligibility and medical benefits electronically or by phone.
• Generate patient estimates and effectively communicate with patients about their insurance benefits and financial obligations.
• Conduct financial counseling with patients, including discussing payment options, and screening for financial assistance.
• Utilize electronic reports, work lists, and queues to identify patient encounters requiring updating; make corrections as needed to ensure accurate and timely billing.
• Handle both inbound and outbound calls with professionalism and courtesy.
• Provide support for other duties and special projects as needed.

Education and Experience Requirements:

• Associates degree preferred.
• Minimum two (2) years of medical or health care office experience required. 
• Knowledge of medical benefits, insurance policies, investigation processes, and requirements for reimbursement for Medicare, Medicaid, and Commercial insurances.
• Must be able to communicate effectively with others. 
• Fluency in Spanish is a plus. 

Equal Employee Opportunity: At Artera, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients and physicians. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.