Accounts Receivable Credit Analyst

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States.  ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States.  Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

Job Title:    Accounts Receivable Analyst
Department:    Accounts Receivable
Reports To:    Manager, Accounts Receivable
Exemption Status:    Non-Exempt (Hourly)

About Ace Retail Holdings
Ace Retail Holdings (ARH), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company.  ARH is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.  ARH’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States.  Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: 

Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork

General Job Summary
The Accounts Receivable Analyst will prepare/apply customer payments, review accounts receivable aging reports  and communicate with customers about past due amounts in order to collect delinquent balances.

Essential Duties and Responsibilities
•    Apply payments to customer accounts, review and analyze A/R aging reports, and contact customers about past due balances. 
•    Make credit decisions regarding delinquent customer accounts and offer solutions for collection in order to protect the company from potential bad debts.
•    Be prepared to follow up with phone calls/emails to customers if payment is not received as promised.
•    Make positive contributions to customer satisfaction and provide outstanding customer service for incoming phone calls/emails from charge customers, store associates and business-to-business field personnel. This can include detailed explanations of account balances, providing information for charges and credits and adjusting customer accounts as necessary.
•    Have a good understanding of sales tax exemption documents that are needed from customers for those states in which Westlake operates. 
•    Other accounting duties as needed.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
o    WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
o    EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
o    LOVE – Love the people, love the work and love the results.
o    INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
o    GRATITUDE – We recognize that we are blessed to be in the business of serving others.
o    HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
o    TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace. 

Minimum Skills, Requirements and Qualifications
•    High School diploma is required; some college-level Accounting courses desired.
•    Minimum two years’ experience in Accounts Receivable, Collections or Customer Service.
•    Experience with JD Edwards financial software on an AS400 platform desired.
•    Proficiency with MS Excel including the ability to work with and organize large amounts of data using filters, vlookups and other Excel tools.
•    Must be a self-starter with strong critical thinking and problem-solving skills along with excellent organizational, written and verbal communication skills.
•    Ability to prioritize a high-volume workload efficiently, work under pressure and meet deadlines while maintaining excellent attention to detail.
•    Proficiency with MS Office: Word, PowerPoint and Outlook.
•    Must have the ability to work both independently and on a team to complete multiple assi