HEALTH SUPPORT SPECIALIST - 64033220

Requisition No: 857213 

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64033220

 Pay Plan: Career Service

Position Number: 64033220 

Salary:  $34,760.00-$36,036.00 annually 

Posting Closing Date: 08/01/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH

Division of WIC/Nutrition

Health Support Specialist

9827 N. Sheldon Road

Tampa, FL 33625

 

Thank you for your interest in career opportunities with the Florida Department of Health - Hillsborough County.  If you're looking to build a great career in public health - you've come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join this team and make the Florida Department of Health your employer of choice.

The Department of Health’s mission is to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.

The Florida Department of Health is responsible for the health and safety of all citizens and visitors to the state.  As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose and investigate health problems, and mobilize local communities to address health-related issues.  The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services.  The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

 

Health Support Specialist

This entry level administrative position is responsible for dealing directly with the public, answering client questions. This position will determine program eligibility for the Women, Infant, and Children (WIC) program, enters client information into a computer data base, loads EBT benefits, and preforms anthropometric and hematological measurements. Strong communication skills are a must, as this position is required to provide program information and explain policies. This position may also be required to schedule/reschedule appointments. Applicant should be detailed-oriented. Training Certification is required for this position and must be obtained within 6 months of hire.  All trainings required by the Florida Department of Health and/or WIC must be completed within the established timeframe. 

 

 Your Specific Responsibilities:

• Inputs accurate client data into the FL-WiSE system to determine program eligibility. 
• Collects and assesses personal data and demographics on applicants/clients and household members at each visit.
• Assess Medicaid Eligibility Status in FMMIS database.
• Provides voter registration information to clients and assists with completing the voter registration form.
• Assesses immunization status at certification and recertification by accessing the Florida Shots database.
• Provides the How WIC Works pamphlet to all new clients or clients changing client type.
• Provides and explains the WIC Rights and Obligations handout.
• Sets up new EBT card and assists client with adding the pin number.
• Issues WIC benefits. Instruct participants on WIC benefits, use of benefits and program rights and obligations.
• Provides client with VOC card and shopping list at each issuance.
• Schedules/reschedules appropriate appointments for current and potential WIC clients. 
• Provides customer satisfaction surveys as directed to assist in achieving 1% of clinic caseload.
• Collects anthropometric data by conducting height/stature and weight measurements.
• Sets up area with necessary equipment needed to perform hemoglobin measurements.
• Performs fingers sticks to assess hemoglobin levels of WIC participants.
• Maintains the cleanliness of the Hemocue machine by cleaning at least once daily.
• Verifies immunization records at certification and mid-certification.
• Provides immunization education.

 

Required Knowledge, Skills & Abilities:

• Effective verbal and written communications skills.
• Knowledge of how to interpret and apply local, state, and federal program policies and procedures.
• Ability to use computer, fax machine, copier, telephone.
• Computer skills: