Senior Business Resilience

As part of Microsoft Customer and Partner Solutions (MCAPS), the Trust & Integrity Protection (TrIP) team partners closely with the organization to reduce risk and ensure compliance across several risk domains.

The TrIP team is looking for a Senior Business Resilience to help drive and land the business resiliency program for MCAPS.

In this role, you will play a pivotal part in identifying, assessing, reporting, and responding to MCAPS business resiliency risks. This involves collaborating with a range of teams within Microsoft, ultimately enabling the business to make key decisions at times of crisis. This role is flexible in that you will be able to partner with your manager to define the way that you’d like to work, whether that is in the office or from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Preparedness

• Coordinates a variety of complex compliance management projects and maintenance to ensure various Microsoft organizational units meet periodic compliance with Microsoft's Enterprise Resilience (ER) baseline policy and additional certification requirements required by the organization over and above the baseline.
• Partners with a variety of Microsoft organizational units to create resilience, recovery, crisis response, and continuity plans for decision making and communications, continuity of critical processes, personnel, and technology, supplier resilience, and customer and workload prioritization. Develops plan templates and blueprints used by Microsoft organizational units to develop customized plans.
• Performs and manages a variety of complex risk assessments for Microsoft organizational units to identify points of vulnerability, points of failure, and risk avoidance and mitigation strategies (e.g., impact analysis, dependency mapping).

Performance

• Tests resilience and recovery strategies in partnership with various Microsoft organizational units against a wide range of complex potential incidents affecting people, locations, and technology to assess response time, resilience plan effectiveness, and Microsoft organizational unit readiness. Contributes to the development of methods used for resilience plan validation. Develops and enables execution of validation tests that demonstrate improvements in service and process resilience.
• Extracts, wrangles, analyzes, and visualizes Microsoft organizational unit data to generate insights that inform a variety of complex resilience practices and policy. Creates presentations for a variety of complex analyses, including dashboards, reports, data visualizations, self-service platforms, slides, and talking points. Ensures presentations are accurate, clear, and appropriate for internal and external stakeholders (e.g., partners, customers, suppliers), including senior leadership. Leads analysis and insights to help improve service resilience and drives recommendations that lead to engineering and service improvements.
• Acts as a crisis manager in response to incidents that disrupt Microsoft business processes and services. Executes resilience plan activation and coordination of response activities across various stakeholder groups, ensuring lessons learned are integrated into plan improvements.

Prevention

• Identifies opportunities for improvement or mitigation of a variety of complex business interruptions and other risks to people, locations, and technology. Partners with various Microsoft organizational units to close a variety of complex risk gaps that could have a significant impact on business operations.
• Develops exercises and exercise frameworks that assess the performance of stakeholder groups in response to a variety of complex, disruptive scenarios. Coordinates and executes resilience exercises. Incorporates feedback to drive improvements into planning and operations.
• Acts as an informational resource for Microsoft employees, customers, partners, suppliers and other third parties by sharing intermediate and advanced knowledge of resilience best practices and industry trends. Develops and facilitates employee training aimed to promote enterprise resilience.

Qualifications

Required/Minimum Qualifications:

• 5+ years experience in reliability, resilience, crisis/incident management, business continuity, risk management, engineering, or compliance work
  • OR equivalent experience.

Additional or Pr